topic Re: Cancel Order in Get Support

Cancel Order

SW1 — Fri, 28 Jan 2022 13:56:29 GMT

I ordered a iPhone 8 from PM this morning and would like to cancel that order but order the iPhone 8plus instead. Is that possible?? I didn’t notice at the time that the 8+ was available?? Suggestions?? Thank you.

Re: Cancel Order

0PX9O4 — Fri, 28 Jan 2022 02:05:43 GMT

@SW1

In order to cancel the order, you would need to send a private message to CS_Agent with your order details. They should be able to get back to you by tomorrow morning.

Re: Cancel Order

BKNS27 — Fri, 28 Jan 2022 02:06:56 GMT

@SW1

Go ahead and message a CS_Agent to change or cancel your current order by clicking on the envelope icon.

If you order was shipped out, you have a 30 days refund or exchange.

Re: Cancel Order

hTideGnow — Mon, 07 Mar 2022 19:17:48 GMT

HI @SW1

You should have enough time to cancel the order. Or worst case, wait for them to ship to you and return it after you receive it.

Anyway, open ticket with PM support and see if they can cancel the order now or have to wait:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Cancel Order

SW1 — Fri, 28 Jan 2022 03:04:32 GMT

Thank you.