topic Re: I don’t have service in Get Support

I don’t have service

Jesseford — Fri, 28 Jan 2022 14:04:55 GMT

I got my Sims card and I followed the steps I troubleshot everything and it’s still not working just wondering why

Re: I don’t have service

0PX9O4 — Fri, 28 Jan 2022 00:30:26 GMT

@Jesseford

How long ago did you activate it? And did you port in a number from another carrier or did you get a new number?

What does your phone show? No service at all? Or are you only able to make calls?

Re: I don’t have service

Jesseford — Fri, 28 Jan 2022 00:32:51 GMT

I activated it probably 30 to 45 minutes ago it’s showing no service at all I can’t make calls I can’t receive text or anything and it’s an iPhone 11 and I didn’t have a carrier before this

Re: I don’t have service

Jesseford — Fri, 28 Jan 2022 00:33:15 GMT

And I got a new number that was provided through public mobile

Re: I don’t have service

0PX9O4 — Fri, 28 Jan 2022 00:34:53 GMT

@Jesseford

Was your activation successful? Have you logged into your new selfserve account to check the status shown? You may also check your credit card to see if the first payment went through.

Aside from that, you could try putting your SIM in another phone temporarily to see if that fixes the issue.

Re: I don’t have service

Jesseford — Fri, 28 Jan 2022 00:36:31 GMT

The first payment went through it says that the next payment coming out on 26 February I got an email confirmation of it and I don’t have another phone to put the Sim card in

Re: I don’t have service

esjliv — Fri, 28 Jan 2022 00:39:08 GMT

@Jesseford wrote:
I activated it probably 30 to 45 minutes ago it’s showing no service at all I can’t make calls I can’t receive text or anything and it’s an iPhone 11 and I didn’t have a carrier before this

@Jesseford

Try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

EDIT: okay, is this a brand new, OR new to your phone?

*Might as well check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Re: I don’t have service

0PX9O4 — Fri, 28 Jan 2022 00:39:00 GMT

@Jesseford

Okay I would suggest restarting your phone one last time before we try contacting a PM agent. They usually take a couple hours to respond and I want to make sure you don't have to wait that long without service unless you absolutely have to.

Re: I don’t have service

Jesseford — Fri, 28 Jan 2022 00:39:30 GMT

OK I will try to reboot it leave it off for a few minutes but I’ve tried turning off and turning on the airplane mode I’ve tried resetting the network settings and the phone is not locked

Re: I don’t have service

0PX9O4 — Fri, 28 Jan 2022 00:41:16 GMT

@Jesseford

Okay if that doesn't fix it, I'd suggest you send a private message to CS_Agent with your account details. Include your full name, phone and account numbers, email address, and the 4-digit PIN you would just have selected.

Re: I don’t have service

esjliv — Fri, 28 Jan 2022 00:45:25 GMT

@Jesseford wrote:
OK I will try to reboot it leave it off for a few minutes but I’ve tried turning off and turning on the airplane mode I’ve tried resetting the network settings and the phone is not locked

@Jesseford - since this is a new number it should result in pretty much instant services in a compatible unlocked phone. But there have been cases where sometimes it just took a bit more time (even though it shouldn't really).

Continue to reboot your phone, or toggle to airplane mode and back again to help retrigger the network, since your payment went through and your My Account seems in proper form, it should be soon hopefully.

You can check towers near you and for any outages, perhaps:

Canadian Cell Towers

http://www.ertyu.org/steven_nikkel/cancellsites.html

Check for outages in your area: https://www.telus.com/en/on/outages

or https://downdetector.ca/status/telus/map/

Re: I don’t have service

Jesseford — Fri, 28 Jan 2022 00:56:11 GMT

OK I shut it off for a few minutes I reset the network settings I turned off the airplane mode and turned it back on I manually tried to put it to public mobile for the carrier this is a new phone it’s unlocked still not working it’s not blacklisted

Re: I don’t have service

esjliv — Fri, 28 Jan 2022 01:03:17 GMT

@Jesseford wrote:
OK I shut it off for a few minutes I reset the network settings I turned off the airplane mode and turned it back on I manually tried to put it to public mobile for the carrier this is a new phone it’s unlocked still not working it’s not blacklisted

@Jesseford - good job with trying all these checks!

Can you try the Public Mobile SIM card in the other SIM slot. Reboot, then see what happens?

Also, check for any IOS updates for the device, if you need any, update the software.

Perhaps, review soft and hard (may not need to get to this) reset steps: https://www.t-mobile.com/support/tutorials/device/apple/iphone-11-pro-max/topic/settings-amp-tech-specs/how-to-do-a-soft-reset/1

Re: I don’t have service

Jesseford — Fri, 28 Jan 2022 01:59:19 GMT

OK I will give it some time

Re: I don’t have service

Anonymous — Fri, 28 Jan 2022 02:01:47 GMT

@Jesseford : Can you connect to wifi (not cell data) and go into About phone and check for updates.

Re: I don’t have service

esjliv — Fri, 28 Jan 2022 02:01:52 GMT

@Jesseford wrote:
OK I will give it some time

@Jesseford - I would probably submit a ticket to CSA, and do the rebooting once in a while, hopefully it just starts for you.

Contact Public Mobile Representatives (CSA), by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: I don’t have service

FL49 — Fri, 28 Jan 2022 02:03:47 GMT

Are you living within area serviced by the network?

Re: I don’t have service

Jesseford — Fri, 28 Jan 2022 04:10:15 GMT

I updated the phone and restarted it still nothing

Re: I don’t have service

softech — Fri, 28 Jan 2022 04:12:55 GMT

@Jesseford What brand/model is your phone?

was the phone ever used on another network? which network?

what is showing on the phone status? "Sim not provisioned"? "No SIM"? "No network"?

Re: I don’t have service

Jesseford — Fri, 28 Jan 2022 04:14:32 GMT

The phone used to be with Telus it’s unlocked it even shows up on my phone as public mobile as one of the carriers they can connect to every time I hit it it puts a little blue check by it but I get no service the phones unlocked everything is clean and clear I’ve done all the trouble shooting that I have been instructed to do and I’m still getting nothing