topic Re: Not working! in Get Support

Not working!

Traderboy23 — Thu, 27 Jan 2022 20:24:34 GMT

I tried to switch from koodo to PM but now neither of my sim cards work I activated the PM card, paid, and changed my data settings and nothing works I cant send or receive texts or use my data.

I think koodo isn't releasing my phone number to PM but I dont know what to do anymore

Re: Not working!

0PX9O4 — Thu, 27 Jan 2022 20:27:57 GMT

@Traderboy23

Since Koodo is part of the Telus group, just like PM, you may not get a confirmation text on your Koodo phone. I'm sending you a private message with a phone number to call.

Check your PMs by clicking on the envelope icon on the top right of this screen.

Re: Not working!

LeePublic — Thu, 27 Jan 2022 20:27:53 GMT

@Traderboy23 Have you texted yes to the transfer request?

Re: Not working!

0PX9O4 — Thu, 27 Jan 2022 20:27:36 GMT

@Traderboy23

Please keep us posted on the progress once you call that number that I have sent you.

Re: Not working!

Traderboy23 — Thu, 27 Jan 2022 20:27:53 GMT

I didn't even get one

Re: Not working!

Anonymous — Thu, 27 Jan 2022 20:28:39 GMT

@Traderboy23 : Was that Koodo prepaid or postpaid? What make/model phone? If iphone then you might need to do some other things.

Re: Not working!

Traderboy23 — Thu, 27 Jan 2022 20:28:33 GMT

I cant text. Neither my old sim nor the new one work

Re: Not working!

0PX9O4 — Thu, 27 Jan 2022 20:29:51 GMT

@Traderboy23

Are you able to borrow a phone to call that number that I sent you?

If not, don't worry, the fact that both SIMs are not working may be a sign that the porting is in progress. Wait another hour and let us know how it goes.

Re: Not working!

Traderboy23 — Thu, 27 Jan 2022 20:31:45 GMT

It was a contract that was finished a while ago. Samsung galaxy s9

Re: Not working!

Traderboy23 — Thu, 27 Jan 2022 20:33:42 GMT

I completed this last night how long does porting take

Re: Not working!

0PX9O4 — Thu, 27 Jan 2022 20:40:05 GMT

@Traderboy23

It should take no more than a couple hours. Since you are unable to call the porting centre number right now (as you mentioned in your private message to me), and if it's been that long, then your port may be stuck. There's another option available to make sure you don't stay without service another night:

You can instead send a private message to CS_Agent with your account details (both Koodo as well as PM). They usually respond within a couple hours as well.

Re: Not working!

0PX9O4 — Thu, 27 Jan 2022 20:39:13 GMT

@Traderboy23

Also in response to your private message: Since your Koodo SIM is not working anymore, it's better for you to put in the PM SIM and turn on your phone.

Re: Not working!

HALIMACS — Thu, 27 Jan 2022 21:16:07 GMT

@Traderboy23

I can attest that when moving from Koodo post-paid to Public Mobile, you DO receive a port authorization request.

At least in the three services we moved over in the past two years, we did, the last being less than a month ago.

To re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

Re: Not working!

computergeek541 — Thu, 27 Jan 2022 21:58:51 GMT

@0PX9O4 wrote:
@Traderboy23

Since Koodo is part of the Telus group, just like PM, you may not get a confirmation text on your Koodo phone. I'm sending you a private message with a phone number to call.

Check your PMs by clicking on the envelope icon on the top right of this screen.

There could very well be a porting issue, but that isn't why the Public Mobile service isn't working at all. That part is a Public Mobile issue, and something that the porting department can't fix.

Re: Not working!

computergeek541 — Thu, 27 Jan 2022 21:54:05 GMT

@0PX9O4 wrote:
@Traderboy23

Are you able to borrow a phone to call that number that I sent you?

If not, don't worry, the fact that both SIMs are not working may be a sign that the porting is in progress. Wait another hour and let us know how it goes.

This isn't correct. The Public Mobile SIM card not working is entirely unrelated to a failed number port. The Public Mobile SIM card is supposed to work immediately even before porting is finalized. It's only incoming communications that don't work until a number port is finalized.

Re: Not working!

0PX9O4 — Thu, 27 Jan 2022 21:58:39 GMT

Thank you for correcting me @computergeek541 ! Indeed, the outgoing calls should be working on the PM SIM after activation regardless.

@Traderboy23

Please confirm whether outgoing calls are working on your PM SIM. If not, this is a separate problem that will require you to reach out to a PM agent.

Re: Not working!

computergeek541 — Thu, 27 Jan 2022 22:01:50 GMT

@0PX9O4 wrote:
Thank you for correcting me @computergeek541 ! Indeed, the outgoing calls should be working on the PM SIM after activation regardless.

@Traderboy23

Please confirm whether outgoing calls are working on your PM SIM. If not, this is a separate problem that will require you to reach out to a PM agent.

The customer also stated that neither data nor text messaging were working and that the SIM card (the service attached to the SIM card) didn't work That isn't a porting issue.

Re: Not working!

Traderboy23 — Thu, 27 Jan 2022 22:23:12 GMT

"Not registered on a network"

Is what shows up when I try to call

Re: Not working!

Traderboy23 — Thu, 27 Jan 2022 22:26:10 GMT

I called the porting service and they were able to properly port my number. I never received a message! But now I still have no network service

Re: Not working!

computergeek541 — Thu, 27 Jan 2022 22:26:42 GMT

@Traderboy23 wrote:
"Not registered on a network"
Is what shows up when I try to call

Please follow the instructions providing by HALIMACS to a open a ticket using the chatbot. This provides the fastest response time from customer support.