topic Re: Double Charge in Get Support

Double Charge

Kharpur — Thu, 27 Jan 2022 17:08:27 GMT

I was charged twice in January for two different amounts. Can someone tell me why?

Re: Double Charge

BeachNBeer — Thu, 27 Jan 2022 17:11:29 GMT

@Kharpur Did you change plans or something?. Please provide further details. Don't post personal info as this is public forums we are not PM employees.

Re: Double Charge

benfatto — Thu, 27 Jan 2022 17:32:00 GMT

@Kharpur You need to post a screenshot of your Payment page from your self serve account for accurate help.

One possibility is that January has 31 days so it's possible to have 2 renewals in the month.

Re: Double Charge

BKNS27 — Thu, 27 Jan 2022 17:41:55 GMT

@Kharpur

Did you purchase an Add-On for international calling?

Re: Double Charge

HALIMACS — Thu, 27 Jan 2022 17:42:04 GMT

That is true @benfatto

Except we haven't yet past January 31st so we know that's not the issue for this particular case.

Still a great point to offer. 😁

Re: Double Charge

HALIMACS — Thu, 27 Jan 2022 17:46:15 GMT

@Kharpur

Is it possible you've been charged for two public mobile services, or do you just only have one?

If you did an immediate plan change during the last cycle instead of waiting for the next normal renewal date, you would see the extra charge during the cycle since you effectively would abandon the prior cycle and start afresh.

Another option could be the purchase of an add on during the cycle - could that have happened?

Re: Double Charge

Lieux — Thu, 27 Jan 2022 17:46:46 GMT

@Kharpur Can you go in your self-serve account and click on the PAYMENT tab and on HISTORY? You might see why and for what you was charged 2 times. I have read the same problem in the French forum…

Re: Double Charge

Meow — Thu, 27 Jan 2022 18:26:44 GMT

If you could provide screenshot of these 2 payments we might be be able to figure out. Just might... What plan yo are on and how much taxes your province charges?