topic Re: Public Points in Get Support

Public Points

RichardKCLing — Sat, 22 Jan 2022 15:50:48 GMT

I got the announcement about the merits of Public Points but no instructions on how to subscribe to public points. Is the option to do so after the launch and not now? @Mod

Re: Public Points

0PX9O4 — Sat, 22 Jan 2022 16:44:52 GMT

@RichardKCLing

Yes, the program hasn't even launched yet, so there's no way to opt in to it. PM is just creating hype (or "buzz") around it at the moment.

Re: Public Points

Dunkman — Sat, 22 Jan 2022 15:52:25 GMT

@RichardKCLing

Need to wait after launch of the new program. Then you can get the final details and make the decision if you want to switch to new program.

Re: Public Points

softech — Sat, 22 Jan 2022 16:19:39 GMT

You are very positive about Public Points.

No, no one has any details with the plan yet and the plan is not officially launched yet. In fact, they didn't even tell us when it will actually come. The Announcement was merely to tell us it is coming 🙂

Re: Public Points

RichardKCLing — Sat, 22 Jan 2022 16:31:10 GMT

Thank youi

Re: Public Points

RichardKCLing — Sat, 22 Jan 2022 16:31:27 GMT

thanks

Re: Public Points

RichardKCLing — Sat, 22 Jan 2022 16:31:41 GMT

thx

Re: Public Points

CountyDownIeUk — Sat, 22 Jan 2022 18:49:49 GMT

Or they put it in the wind for feedback from us to point out what they have missed for it to have a solid base before it’s rolled out.

Re: Public Points

Yummy — Sat, 22 Jan 2022 18:53:10 GMT

This is just 'what we plan to do'. No actual details nor ability to 'subscribe' yet.

Maybe PM is just gathering yea and nea for this new point system and if enough negative feedback they might scrap it off.

Re: Public Points

ShawnC13 — Sat, 22 Jan 2022 19:30:27 GMT

@Yummy this will be rolled out PM isn't seeking opinions

Re: Public Points

Lostinworld — Sat, 22 Jan 2022 22:27:05 GMT

To me, it looks like the only difference is you will be able to designate the use of points as you like opposed to rewards had been just sitting in your account for use at later payment time (Present times)...

Re: Public Points

Lostinworld — Sat, 22 Jan 2022 22:28:43 GMT

I'd hope the points would not wipe out the already earned rewards we have,, I am sure the details will follow....

Re: Public Points

computergeek541 — Sun, 23 Jan 2022 05:36:00 GMT

@Lostinworld wrote:
I'd hope the points would not wipe out the already earned rewards we have,, I am sure the details will follow....

You have to decide which program is better for you. You won't be able to receive the benefits of both programs.

Re: Public Points

RichardKCLing — Sun, 23 Jan 2022 05:31:08 GMT

Not from what I read. You get to have both

Re: Public Points

computergeek541 — Sun, 23 Jan 2022 05:42:11 GMT

@RichardKCLing wrote:
Not from what I read. You get to have both

Sorry, but this isn't correct. While the new program hasn't launced, existing customers must opt in to the new points program. You most definitely won't receive the benefits of both. You'll only get what the pogram that you choose offers. The new points program won't be in addition to the current rewards system, but rather instead of it.

Re: Public Points

WoozyPolarBear — Sun, 23 Jan 2022 18:09:26 GMT

There is no way that current users should switch to the new Points system. History and experience for me with reward/loyalty/points systems has always shown me that whenever a company revamps their rewards program it is NEVER made better for the consumer. Starbucks used to have a Star system that was simple. Buy 10 drinks, get a free food or drink item on your 11th visit. Now, Starbucks makes you spend a certain dollar amount (way more than you used to have to spend) to claim for a maximum of a venti coffee. Haven't been to Starbucks since they changed that system.

Re: Public Points

ShawnC13 — Sun, 23 Jan 2022 19:44:19 GMT

@RichardKCLing wrote:
Not from what I read. You get to have both

@RichardKCLing, existing customers will have to choose which rewards program they want to be on.

Re: Public Points

computergeek541 — Mon, 24 Jan 2022 04:34:45 GMT

Re: Public Points

Lostinworld — Tue, 25 Jan 2022 00:48:57 GMT

More confusion than ever.. today received second email, almost stating the same things on top of apologizing how yesterday's email wasn't clear enough for how to sign in to PUBLIC POINTS.

The plot thickens.........😁🤔

Re: Public Points

CS_Agent — Tue, 25 Jan 2022 16:50:27 GMT

Hi there,

Thank you for reaching out. We’ve been alerted that an email was accidentally deployed to some customers in error. If you received an email confirming that you’ve joined our new Rewards program Public Points, please disregard it.

We can confirm that joining Public Points is completely optional for all existing customers, and you have not been switched over to Public Points automatically. We apologize for any confusion this may have caused.

Public Mobile Team. 🙂