topic Re: Why do I have to enter my password to check my voice mail? in Get Support

Why do I have to enter my password to check my voice mail?

iamcdn — Thu, 27 Jan 2022 13:35:59 GMT

Yesterday when I called my voice mail to check my new message it asked for my password. This is new and I didn't have to enter it before, all I had to do was enter "1" to listen to new messages, does anyone know why this changed? Is there a setting I can enter to skip that part?

Re: Why do I have to enter my password to check my voice mail?

BeachNBeer — Thu, 27 Jan 2022 13:05:48 GMT

@iamcdn You can go in your voicemail settings and turn off password when calling from own phone. Call your voicemail and go through the settings to turn it off if you want.

Re: Why do I have to enter my password to check my voice mail?

darlicious — Thu, 27 Jan 2022 13:08:00 GMT

@iamcdn

If you do not remember the 4 digit voicemail pin# you chose you can reset it by logging into your self serve account. On the upper right of your overview page you will see an option to change your voicemail pin #. Click on it and then follow the instructions to reset your voicemail pin #.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Why do I have to enter my password to check my voice mail?

BeachNBeer — Thu, 27 Jan 2022 13:08:28 GMT

@iamcdn

Below is the voicemail map.

Call your voicemail enter your password since it's on to get in your voicemail. Once in your voicemail press 4 for personal options.

Re: Why do I have to enter my password to check my voice mail?

softech — Thu, 27 Jan 2022 13:09:47 GMT

@iamcdn

this is the help article on resetting/changing/bypassing the password

https://www.publicmobile.ca/en/bc/get-help/articles/reset-your-voicemail-password

Re: Why do I have to enter my password to check my voice mail?

darlicious — Thu, 27 Jan 2022 13:14:48 GMT

@iamcdn

Not having a voicemail pin# when calling your number from another phone is a security risk as it allows anyone to access your voicemail.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Why do I have to enter my password to check my voice mail?

iamcdn — Thu, 27 Jan 2022 13:24:12 GMT

I tried using this map to bypass my password, I set it to off and it confirmed it was set to off but it still asks for my password when calling.

Re: Why do I have to enter my password to check my voice mail?

iamcdn — Thu, 27 Jan 2022 13:30:49 GMT

I tried using this map to bypass my password, I set it to off and it confirmed it was set to off but it still asks for my password when calling.

Re: Why do I have to enter my password to check my voice mail?

iamcdn — Thu, 27 Jan 2022 13:31:37 GMT

I tried using this map to bypass my password, I set it to off and it confirmed it was set to off but it still asks for my password when calling.

Re: Why do I have to enter my password to check my voice mail?

Dunkman — Thu, 27 Jan 2022 14:00:37 GMT

@iamcdn

Maybe try rebooting your phone after changing your voice mail settings.

Re: Why do I have to enter my password to check my voice mail?

Yummy — Thu, 27 Jan 2022 14:35:05 GMT

@iamcdn wrote:
I tried using this map to bypass my password, I set it to off and it confirmed it was set to off but it still asks for my password when calling.

Sometimes changing these options has to be done from mobile phone and not from other phone calling vmail box.

Turning phone off/on and connecting to network might resolve your issue.

Re: Why do I have to enter my password to check my voice mail?

iamcdn — Thu, 27 Jan 2022 14:38:11 GMT

I did try these options from my mobile phone. I also tried rebooting my phone as well and still asks for password.

I did upgrade my OS to Android 12 two days ago, would that affect that maybe?

Re: Why do I have to enter my password to check my voice mail?

iamcdn — Thu, 27 Jan 2022 14:38:41 GMT

No that didn't help.

Re: Why do I have to enter my password to check my voice mail?

Anonymous — Thu, 27 Jan 2022 16:51:07 GMT

~~Why can't I reply here!!!~~

Ok....I'm here now.

@iamcdn : I'm shortening this as this is attempt #4... Call 1-778-580-4001 from your phone and see if it asks for the password. If not then I wonder if you're trying to get to a different voicemail system.

Re: Why do I have to enter my password to check my voice mail?

iamcdn — Thu, 27 Jan 2022 17:15:08 GMT

Ok calling that number never asked for my password. The number that I call that does ask for my password is the same as my own mobile phone number.

Re: Why do I have to enter my password to check my voice mail?

Anonymous — Thu, 27 Jan 2022 17:33:27 GMT

@iamcdn : The following are instructions for my Samsung A31 running A11.

Open dialer, tap 3 dots upper right, tap Settings, tap Voicemail - What is the number in Voicemail number? Maybe change it to 1-778-580-4001 if it's your own number and then try the press and hold 1 as you would normally.

~~This post will test whether including the phone number was my problem before.~~ OK fail......maybe the system doesn't like straight 11 digits.

Re: Why do I have to enter my password to check my voice mail?

iamcdn — Thu, 27 Jan 2022 17:38:08 GMT

Upon further investigation, I noticed my voicemail contact was removed? I know I didn't delete it. So I reentered it as a contact and called it and it doesn't ask for a password now.

Re: Why do I have to enter my password to check my voice mail?

Anonymous — Thu, 27 Jan 2022 17:43:24 GMT

@iamcdn : Voicemail contact? Are you meaning the field I suggested? I've never had an actual contact for voicemail.

Re: Why do I have to enter my password to check my voice mail?

iamcdn — Thu, 27 Jan 2022 18:00:39 GMT

I did for when I wanted to make a call from my car using Bluetooth and not wanting to input a password while I'm driving.

Re: Why do I have to enter my password to check my voice mail?

Anonymous — Thu, 27 Jan 2022 18:06:48 GMT

@iamcdn : That was a clever workaround for your password problem. Seems rather odd that it somehow made your press and hold 1 thing work. Did you ever look at the field in the screen I suggested?