topic Re: Add on data in Get Support

Add on data

Menno27 — Thu, 27 Jan 2022 00:03:17 GMT

I purchased 1GB data last year that I have used some of with no time limit to use.

then you gave us 2 GB of data I think in Dec with no time limit to use.

now your offering extra 2GB per month for 8 months. So end of every month what ever is left is lost and a new 2GB starts.

so my question is if I go over my original plans data is the extra going to come of this new monthly 2GB offering first before using my data that no time limit?

thanks

Re: Add on data

HALIMACS — Thu, 27 Jan 2022 00:04:40 GMT

The new 2GB for 8 months is only for new activations, @Menno27

Re: Add on data

0PX9O4 — Thu, 27 Jan 2022 00:06:28 GMT

@Menno27

In addition to what my friend pointed out above, if you had the additional monthly data (which you, as an existing user, cannot get), that would be used before any add-ons, whether these add-ons given to you as a gift by PM or purchased by you.

Re: Add on data

Meow — Thu, 27 Jan 2022 00:42:26 GMT

Any PM's promotion (data, minutes, etc.) is for NEW accounts only so it does not apply to you.

Most add-ons and bonuses have no expiration date unless used off.

Re: Add on data

Luddite — Thu, 27 Jan 2022 02:13:09 GMT

@Menno27 "if I go over my original plans data is the extra going to come of this new monthly 2GB offering first before using my data that no time limit?"

Yes, it should. Plan data is used first but does not roll over.

Re: Add on data

BKNS27 — Thu, 27 Jan 2022 02:15:59 GMT

@Menno27

The free 2gb for 8 months promo is for new customers and not for existing customers.

You will need to purchase Add-Ons for additional data.
If you don’t want to purchase additional data, you can turn off your Cellular Data and only use wifi.