topic Problem with phone calls in Get Support

Problem with phone calls

Sceviour — Thu, 27 Jan 2022 13:45:07 GMT

Account and phone number is activated, but not able to send or receive calls...call just ends without rings going through. Any suggestions?

Re: Problem with phone calls

HALIMACS — Thu, 27 Jan 2022 01:25:47 GMT

Were you porting from another provider, @Sceviour

Did you reply "YES" to the port authorization request?

I presume texting in/out is working. For some reason, calling seems to be the last function to work when new here.

Try:

rebooting device
resetting network connections
toggling airplane mode on/off
removing and replacing SIM card

Re: Problem with phone calls

esjliv — Thu, 27 Jan 2022 01:37:01 GMT

@Sceviour did you activate with a new number or transferred one over?

If new, and you are an iphone user, be sure to set up your number in your phone. Deregister any previous number that may have been attached to the phone.

Re: Problem with phone calls

HALIMACS — Thu, 27 Jan 2022 01:38:53 GMT

If porting is continuing to give problems, call the Porting assistance line @Sceviour

I'll private message you the number.

See the envelope icon top right.

Re: Problem with phone calls

Sceviour — Thu, 27 Jan 2022 01:42:53 GMT

Transferred number from other provider

Re: Problem with phone calls

Dunkman — Thu, 27 Jan 2022 13:49:06 GMT

@Sceviour wrote:
Transferred number from other provider

@Sceviour

What about texts? data?

It does not seem like a stuck port, since if you had a porting issue, you should be able to call out. Unable to receive calls and texts.

Does your old provider SIM card still work?

Might be an account provision issue which requires Customer service agent help.