topic Re: Cannot switch from telus to public mobile in Get Support

Cannot switch from telus to public mobile

lwangars61 — Thu, 27 Jan 2022 14:07:31 GMT

Unlocked from Telus. Still cannot access my Public Mobile network.

Re: Cannot switch from telus to public mobile

0PX9O4 — Wed, 26 Jan 2022 23:42:16 GMT

Did you get a new number or did you port your Telus number? How long has it been since you activated a new number or ported the Telus number?

And what are you seeing currently when you try to make a call?

Re: Cannot switch from telus to public mobile

pkaraa — Wed, 26 Jan 2022 23:58:48 GMT

It should be easier to port in from Telus rather than from any other provider.

check the process here : https://productioncommunity.publicmobile.ca/t5/Get-Support/BE-PREPARED/m-p/112014#M20827

Re: Cannot switch from telus to public mobile

darlicious — Wed, 26 Jan 2022 23:59:50 GMT

@lwangars61

What is your brand and model of phone? Do you see Public mobile on your phone? Do you have any of your services? Calls in/out? Texts in/out? Mobile data?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Cannot switch from telus to public mobile

AE_Collector — Thu, 27 Jan 2022 05:04:22 GMT

And you don’t just mean that you are still not receiving calls (number hasn’t ported yet) but everything else works?

AE_Collector

Re: Cannot switch from telus to public mobile

esjliv — Sun, 30 Jan 2022 15:09:39 GMT

@lwangars61 wrote:
Unlocked from Telus. Still cannot access my Public Mobile network.

@lwangars61 - did you complete the Public Mobile SIM card activation process either in-store or online, found here: https://publicmobile.ca/en/on/portal/activation

If you did complete the activation, then confirm you were charged successfully for this.

Try one or more of the below:

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Did you leave the Telus SIM card in your phone to accept the PORT via SMS/text.

If you missed this 90 minute window, submit a ticket via this link to re-initiate the port:

Link to contact Customer Support Agents (CSA) for porting to Public Mobile

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection