topic Re: No Cell Service in Get Support

No Cell Service

Amantey — Wed, 26 Jan 2022 15:43:43 GMT

Just this morning my phone is not connecting to the tower. I have tried a few times to put on airplane mode and off again to see if it would connect. But nothing. Are there any known outages (we live an hour south east of Edmonton)

Re: No Cell Service

Anonymous — Wed, 26 Jan 2022 15:53:30 GMT

@Amantey : There don't appear to be any outages? Can you login to your account? Can you change your phone network settings to 3G/UMTS instead of LTE?

Re: No Cell Service

Meow — Wed, 26 Jan 2022 17:42:18 GMT

All looks good there

Re: No Cell Service

esjliv — Sun, 30 Jan 2022 17:51:43 GMT

@Amantey wrote:
Just this morning my phone is not connecting to the tower. I have tried a few times to put on airplane mode and off again to see if it would connect. But nothing. Are there any known outages (we live an hour south east of Edmonton)

@Amantey - perhaps the SIM card shifted slightly affecting the contact points in your device.

Try removing your SIM card and reinserting it.

Also, trying it in another compatible phone to see if it works, may rule out a device or network issue.