topic Re: No bonus free SIM received in Get Support

No bonus free SIM received

myelinsheath — Wed, 26 Jan 2022 14:33:47 GMT

Hi, after I ordered a SIM card, I got an email noting that I would get a bonus SIM card in addition to my order. When the package arrived, there was only one SIM card...

Re: No bonus free SIM received

computergeek541 — Wed, 26 Jan 2022 05:39:50 GMT

@myelinsheath wrote:
Hi, after I ordered a SIM card, I got an email noting that I would get a bonus SIM card in addition to my order. When the package arrived, there was only one SIM card...

If you're already a current customer, please open a ticket by going to: Chat with Public Mobile (tiia.ai)

If you're not yet a customer with an active account, please send a private message to CS_Agent.

Re: No bonus free SIM received

mimmo — Wed, 26 Jan 2022 05:41:50 GMT

You will need to contact CSA agents to get the second sim card. Contact them via the chat bot. If you can include a screenshot of the email stating two sim cards as well as the order number

Re: No bonus free SIM received

BKNS27 — Wed, 26 Jan 2022 05:53:21 GMT

@myelinsheath

It seems that PM shipping department are miss shipping the bonus SIM lately.

You can contact the CS_Agent and explain your issue.

Re: No bonus free SIM received

myelinsheath — Wed, 26 Jan 2022 05:58:55 GMT

Thanks. I just sent them a message.