topic Re: Credit Card Declined in Get Support

Credit Card Declined

ullibodnar — Wed, 26 Jan 2022 01:26:09 GMT

I have a credit card set up for autopay and recently I got a text from PM saying that it was declined. This makes no sense as I'm still able to purchase stuff on it and I have had no issues.

I logged on to PM website and removed the card and added a new one and it said it was still declined. I then tried to add a different card which also got declined.

Re: Credit Card Declined

0PX9O4 — Wed, 26 Jan 2022 01:27:40 GMT

@ullibodnar

It sounds like an issue with PM's payment system. You would need to contact CS_Agent with your account details so they can look into this for you.

Re: Credit Card Declined

NDesai — Wed, 26 Jan 2022 01:29:35 GMT

@ullibodnar Try using incognito/private browsing mode and make sure postal code matches the one you have on cc file.

Re: Credit Card Declined

ullibodnar — Wed, 26 Jan 2022 01:30:29 GMT

Thanks, I just sent them a message. Do you know how long they normally take to respond?

Re: Credit Card Declined

ullibodnar — Wed, 26 Jan 2022 01:31:12 GMT

I tried that after googling for a solution. The thing is, this is a credit card that has worked before so it's beyond me as to why it's not working anymore.

Re: Credit Card Declined

0PX9O4 — Wed, 26 Jan 2022 01:31:37 GMT

@ullibodnar

Response time is usually a couple hours, so hopefully you'll hear back tonight itself.

Re: Credit Card Declined

dabr — Wed, 26 Jan 2022 01:31:47 GMT

@ullibodnar Try clearing your cache/cookies and use incognito mode or another browser before adding the new CC.

It's possible the text message was sent in error by PM...unfortunately PM does send erroneous messages every now again. If all your services are working then it's usually safe to ignore the text.

Re: Credit Card Declined

ullibodnar — Wed, 26 Jan 2022 01:33:02 GMT

I figured that, as the message started with (2/2) and there was no message before it so I ignored it. However, about a day ago my phone cut out and so I decided to look into it.

Re: Credit Card Declined

esjliv — Wed, 26 Jan 2022 01:34:48 GMT

@ullibodnar wrote:
I have a credit card set up for autopay and recently I got a text from PM saying that it was declined. This makes no sense as I'm still able to purchase stuff on it and I have had no issues.

I logged on to PM website and removed the card and added a new one and it said it was still declined. I then tried to add a different card which also got declined.

@ullibodnar - Are all your services working?

Also, did you happen to activate recently and cancel a Koodo charge that you noticed on your credit card statement?

Because this is what shows up during Public Mobile activation transactions, but going forward will be Public Mobile.

Re: Credit Card Declined

dabr — Wed, 26 Jan 2022 01:35:31 GMT

@ullibodnar Did you try to login to self serve and make a manual payment with your registered CC?

Re: Credit Card Declined

ullibodnar — Wed, 26 Jan 2022 01:36:05 GMT

Nah, I've been with public mobile for a while now and haven't noticed anything weird on statements.

Re: Credit Card Declined

esjliv — Wed, 26 Jan 2022 01:36:09 GMT

@ullibodnar wrote:
I figured that, as the message started with (2/2) and there was no message before it so I ignored it. However, about a day ago my phone cut out and so I decided to look into it.

@ullibodnar - OH, so you have no services?

When did you activate and did you do a chargeback on your credit card at any point?

Re: Credit Card Declined

ullibodnar — Wed, 26 Jan 2022 01:36:34 GMT

Yeah tried that first.

Re: Credit Card Declined

ullibodnar — Wed, 26 Jan 2022 01:37:05 GMT

I'm actually set up for autopay so normally it just comes out of my account without me worrying about logging in and dealing with all of this.

Re: Credit Card Declined

ullibodnar — Wed, 26 Jan 2022 01:37:59 GMT

I activated probably a year and a half ago - haven't had any chargebacks or anything recently.

Re: Credit Card Declined

esjliv — Wed, 26 Jan 2022 01:38:03 GMT

@ullibodnar wrote:
Yeah tried that first.

@ullibodnar - if you have continued to try for some time. Stop for at least an hour or so, as Public Mobile may have put a temporary fraud lock on the account.

When you do try again, then open an incognito tab and start fresh.

Re: Credit Card Declined

ullibodnar — Wed, 26 Jan 2022 01:39:36 GMT

Will do! Hopefully PM answers my direct message before then.

Re: Credit Card Declined

Anonymous — Wed, 26 Jan 2022 01:39:49 GMT

@ullibodnar : Can we assume the card is still valid and you haven't moved? You need to make sure the address matches your billing address. But if you've been trying things a bunch of times then the entry might be locked out now due to thinking of a fraud. You could try waiting about an hour and try again. Just once or twice and then try again.

Re: Credit Card Declined

esjliv — Wed, 26 Jan 2022 01:40:46 GMT

@ullibodnar wrote:
I'm actually set up for autopay so normally it just comes out of my account without me worrying about logging in and dealing with all of this.

@ullibodnar - yes, Autopay is GREAT! Until, it is not.

Was your renewal today or yesterday?

If you did not have a renewal, then why did you lose services...is what I would also like to know.

Re: Credit Card Declined

ullibodnar — Wed, 26 Jan 2022 01:43:59 GMT

Yeah, I bought gas with it today and groceries yesterday. Not even close to over it's limit and its normally perfectly fine. I even checked the address I have on file with my bank and it matches what I'm putting into PM.