topic Re: Rewards in Get Support

Rewards

laceydawn81 — Wed, 26 Jan 2022 02:43:30 GMT

This new rewards thing. So now we won't get so much off a month? And do we need to register for this? It won't let me sign in with my account info

Re: Rewards

esjliv — Wed, 26 Jan 2022 02:45:20 GMT

@laceydawn81 wrote:
This new rewards thing. So now we won't get so much off a month? And do we need to register for this? It won't let me sign in with my account info

@laceydawn81 - if you were already a member before today, nothing changes. You need to OPT IN to this new rewards system, if you choose to.

Were you able to log in previously? Try another browser or an incognito tab to try logging in that way.

Re: Rewards

softech — Wed, 26 Jan 2022 02:45:57 GMT

@laceydawn81

The new reward site, you don't need to do anything to setup, you use the same My Account login information. And you need to access that to view your Reward details, even you are on the old reward system

Re: Rewards

computergeek541 — Wed, 26 Jan 2022 02:46:21 GMT

@laceydawn81 wrote:
This new rewards thing. So now we won't get so much off a month? And do we need to register for this? It won't let me sign in with my account info

The sign in for rewards is your Self Serve/My account login. If you were a customer before today, you'll need to decided if the new program is worth switching to.

Re: Rewards

laceydawn81 — Wed, 26 Jan 2022 02:46:45 GMT

I didn't know bout the rewards thing till today so I clicked it to see what it was n it wanted me to log in. So I used my account info and it didn't work.

Re: Rewards

laceydawn81 — Wed, 26 Jan 2022 02:48:38 GMT

OK so I do nothing then I'll still have my auto pay n other things still then.. always changing things n it confuses me lol

Re: Rewards

esjliv — Wed, 26 Jan 2022 02:49:43 GMT

@laceydawn81 wrote:
I didn't know bout the rewards thing till today so I clicked it to see what it was n it wanted me to log in. So I used my account info and it didn't work.

@laceydawn81 - what are you clicking?

Just Go to the top right of this page and select "Sign In". Can you log in this way?

Re: Rewards

laceydawn81 — Wed, 26 Jan 2022 02:49:51 GMT

Thsts what i did and it didn't work used my account info. So idk.. wish things would stay the same thanks

Re: Rewards

softech — Wed, 26 Jan 2022 02:51:21 GMT

@laceydawn81 So , you can login My Account without issue?

What error you got? any screenshot?

or you can try to use Incognito mode and try to access via this link directly:

https://www.publicmobile.ca/myrewards

Re: Rewards

laceydawn81 — Wed, 26 Jan 2022 02:51:22 GMT

I can log Into my account but when I click check reward points from my dashboard it takes me to another page n when I try to sign it it said it's the wrong Info

Re: Rewards

esjliv — Wed, 26 Jan 2022 02:51:39 GMT

@laceydawn81 it just worked for me.

Try a different device, cell phone or computer.

Re: Rewards

esjliv — Wed, 26 Jan 2022 02:53:26 GMT

@laceydawn81 wrote:
I can log Into my account but when I click check reward points from my dashboard it takes me to another page n when I try to sign it it said it's the wrong Info

@laceydawn81 - something must be changed in your password / username areas.

Can you just enter your email and password 'longhand'?

It is the SAME as My Account - It should save it after the first time you log in.

Re: Rewards

pkaraa — Wed, 26 Jan 2022 03:31:14 GMT

@laceydawn81 wrote:
This new rewards thing. So now we won't get so much off a month? And do we need to register for this? It won't let me sign in with my account info

Are you trying to check your points balance without even opting in the point system.

Re: Rewards

darlicious — Wed, 26 Jan 2022 05:03:03 GMT

@laceydawn81

I would stop doing what you are doing because it sounds like you are trying to log into the points program system rather than your rewards account. Take the safer route and sign into your self serve account. Then click on the rewards button on the overview page. That will bring you to the rewards log in and sign in again. Once in just don't click on anything that says "opt in" to points.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Rewards

helenhelen — Wed, 26 Jan 2022 05:12:29 GMT

I just took a cursory glance at the new point thing and I think I like the old way better. It sounds like we don't get an automatically reduced bill anymore if we opt in. Currently I have a $30 plan and I pay only $1 due to my rewards (and it will soon be -$1 since I will get my 2 year loyalty reward soon). It does not sound like the perks are as good for the new system and you lose your existing bill credits? So it doesn't seem to roll over month to month?:

"Here's what to expect on your first day with Public Points.Your existing bill credits will be lost, but we promise to make it up to you."

So I think I will stick with this and not opt in for as long as I can.

Re: Rewards

darlicious — Wed, 26 Jan 2022 06:05:16 GMT

@helenhelen

Exactly.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Rewards

carobass65 — Wed, 26 Jan 2022 15:23:43 GMT

I believe you need to register to the community. You need a username and password.

Re: Rewards

softech — Wed, 26 Jan 2022 15:25:58 GMT

@carobass65 wrote:
I believe you need to register to the community. You need a username and password.

@carobass65 No, the Reward site uses the same username (which is the email address) and password as Self-Serve My Account. PM already linked the credentials over. So, we don't need to do anything ourselves

and FYI, even you decide to stay with the current reward system, you still will be using the new Reward site to check your reward. My Account will now show any reward info anymore

Re: Rewards

Woomera — Fri, 01 Apr 2022 06:51:55 GMT

So , just to confirm , you can log into the new My Rewards and have a look around ? As long as you don't 'opt in ' the old bill credits will remain ?

Re: Rewards

dust2dust — Fri, 01 Apr 2022 06:59:43 GMT

Woomera: That is affirmative.