topic Re: My account in Get Support

My account

Remi3 — Wed, 26 Jan 2022 15:04:57 GMT

I forgot my account password

0PX9O4 — Tue, 25 Jan 2022 18:27:22 GMT

Fastest way to regain access is to use the Forgot Password link. Do you remember the answers to your security questions?

BeachNBeer — Tue, 25 Jan 2022 18:27:50 GMT

Contact customer service agents.

Open a ticket via:

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

0PX9O4 — Tue, 25 Jan 2022 18:31:02 GMT

If you do need to contact a PM agent, I would recommend the second option (private message) that my friend has described above ☝🏽

The chatbot doesn't work reliably.

BKNS27 — Tue, 25 Jan 2022 19:39:33 GMT

Just login to your Self Serve account and click on Forgot Password then you will get an email to your registered email.

Yummy — Wed, 26 Jan 2022 00:40:28 GMT

Click on Forgot your password

You will have to provide security answer. If you forgot that too, contact CSA for assistance.

esjliv — Wed, 26 Jan 2022 03:12:51 GMT

@Remi3 wrote:
I forgot my account password

@Remi3 - have you ever registered for a My Account / Self Serve account?

Otherwise, others have you covered.