topic Re: Ported number isn't active yet in Get Support

Ported number isn't active yet

KPH — Tue, 25 Jan 2022 19:19:52 GMT

I ported my number over from a different carrier over 24 hours ago. I got the text and said YES to authorize. The number is not active on my old phone (and Telus has confirmed it is not longer active with them as of yesterday) but is not active on my new phone yet. It still shows the temp number I got when I set up the PM account however when I log into my PM account on my computer, the number associated with it is my proper number. I have tried restarting my phone and taking out and reinserting my SIM card. What needs to be done to complete the transition of the phone number to my actual device??

Re: Ported number isn't active yet

0PX9O4 — Tue, 25 Jan 2022 19:21:20 GMT

@KPH

I'll send you a phone number that you can call. Check your private messages...

Re: Ported number isn't active yet

Anonymous — Tue, 25 Jan 2022 19:22:26 GMT

@KPH : Can you try the SIM in another phone? Is this an iphone?

Re: Ported number isn't active yet

KPH — Tue, 25 Jan 2022 19:23:36 GMT

Yes, an iphone

Re: Ported number isn't active yet

0PX9O4 — Tue, 25 Jan 2022 19:24:06 GMT

@KPH

The number I sent you will help you confirm the status of your porting request. If the port has gone through completely, then it would be up to PM to provision your account correctly.

Can you try making an outgoing call from your new SIM? What phone number does it show in the caller ID? Or are you not able to get any signal at all on your phone?

Re: Ported number isn't active yet

KPH — Tue, 25 Jan 2022 19:26:30 GMT

I don't have any ability to make a phone call. It says it's dialing and then just gives the 3 no service beeps. I can send and receive texts from the phone however it is using my temp number, not my ported over number.

Re: Ported number isn't active yet

Anonymous — Tue, 25 Jan 2022 19:27:22 GMT

@KPH : Can you connect to wifi (not cell data) and go into About phone and check for any updates.

Re: Ported number isn't active yet

0PX9O4 — Tue, 25 Jan 2022 19:27:48 GMT

@KPH

This sounds like an account provisioning issue, then. Just send a private message to CS_Agent with your account details and they will take care of it, usually within a couple of hours.

Including your full name, phone and account numbers, email address, and the 4-digit PIN (if you have it), will speed up the process.

Re: Ported number isn't active yet

darlicious — Tue, 25 Jan 2022 19:28:44 GMT

@KPH

Do you have any services on your pm sim card? In or out? If no then your sim card did not provision correctly upon activation. Put "sim card not provisioned upon activation" in the subject line and explain in detail your issue in the private message to customer support.

Keep an eye on the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Ported number isn't active yet

KPH — Tue, 25 Jan 2022 19:29:58 GMT

no updates outstanding

Re: Ported number isn't active yet

BKNS27 — Tue, 25 Jan 2022 19:51:58 GMT

@KPH

Did you reply to the SMS text within 90 minutes. If not, it will take up to a day to port your number over.

Meanwhile, try powering off the phone and reseat the SIM then wait a few minutes then power on the phone.

Same thing happened to a friend that switched to PM.

Re: Ported number isn't active yet

benfatto — Tue, 25 Jan 2022 19:53:51 GMT

@KPH " It still shows the temp number I got when I set up the PM account however when I log into my PM account on my computer, the number associated with it is my proper number. "

Try turning iMessage and FaceTime off, then back on in a few minutes and reboot.

Re: Ported number isn't active yet

esjliv — Wed, 26 Jan 2022 03:04:13 GMT

@KPH - have you tried a RESET of the device's Network Settings?

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Also try toggling into airplane mode.

Also, try removing the SIM then reinsert it, reboot your phone.

Re: Ported number isn't active yet

KPH — Wed, 26 Jan 2022 04:38:38 GMT

It’s been resolved. A back end issue resolved in short order. Thanks for all the help and assistance