topic Re: phone rings busy when people call me in Get Support

phone rings busy when people call me

jc11 — Tue, 25 Jan 2022 17:54:34 GMT

For 2 months my phone has rung busy when people call me. Text is working and I can call out.

Re: phone rings busy when people call me

0PX9O4 — Tue, 25 Jan 2022 17:57:44 GMT

@jc11

This could be due to call forwarding having been set up.

Can you dial *#21# from your phone and share the result that it shows?

Re: phone rings busy when people call me

darlicious — Tue, 25 Jan 2022 17:58:50 GMT

@jc11

Did you port in two months ago? Port in with your phone number call forwarded?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: phone rings busy when people call me

jc11 — Tue, 25 Jan 2022 17:59:28 GMT

says call forwarding has been disabled but still ringing busy when I call from another phone. Thanks very much though

Also had never initiated call forwarding

Re: phone rings busy when people call me

0PX9O4 — Tue, 25 Jan 2022 18:00:50 GMT

@jc11

You can keep waiting here to see if anyone else has better ideas, or you can send a private message to CS_Agent with your account details so they can investigate for you.

Re: phone rings busy when people call me

jc11 — Tue, 25 Jan 2022 18:01:45 GMT

No but thanks - have also tried doing a reset and removing the sim card - disabling and restarting service. I have contacted customer service thanks for your help.

Re: phone rings busy when people call me

0PX9O4 — Tue, 25 Jan 2022 18:02:39 GMT

@jc11

For the benefit of other customers, please let us know what was causing the problem once it is sorted out.

Re: phone rings busy when people call me

jc11 — Tue, 25 Jan 2022 18:06:18 GMT

Thanks, didn't set up call forwarding and have tried that as suggested but no difference. I can receive text.

Re: phone rings busy when people call me

jc11 — Tue, 25 Jan 2022 18:06:53 GMT

I have contacted customer service - thanks very much

Re: phone rings busy when people call me

jc11 — Tue, 25 Jan 2022 18:07:31 GMT

Thanks very much. I have sent the message.

Re: phone rings busy when people call me

darlicious — Tue, 25 Jan 2022 18:13:37 GMT

@jc11

While you are waiting. Toggle airplane mode on. Power off phone. Wait a couple of minutes. Reboot. Toggle airplane mode off. Test call your phone.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: phone rings busy when people call me

Nezgar — Tue, 25 Jan 2022 21:14:42 GMT

Ok so ##21# would reset "unconditional" call forwarding - also try ##004# to reset "conditional" call forwarding.

Secondly, try switching your phone to 3G mode, not LTE and see if incoming calls work in that mode.

Lastly, Did you originally port your number from another provider? Sometimes this can happen if the number was not successfully ported, or only partially ported. If so and you still have the SIM from the previous service, you should double check that the port caused your previous service to be cancelled. Incoming calls are what the port deals with... And don't call the previous carrier to cancel - the port takes care of that automatically.