topic Re: Refund Ticket issue. in Get Support

Refund Ticket issue.

Jet71 — Tue, 25 Jan 2022 17:32:33 GMT

This keeps coming up when I tri and submit Ticket. And original moms have gone missing.

Re: Refund Ticket issue.

0PX9O4 — Tue, 25 Jan 2022 17:33:51 GMT

Tickets and the chatbot totally suck, it's a well known problem. Instead, you can send a private message to CS_Agent with your account details so they can get you the help you need.

Include your full name, phone and account numbers, email address, and the 4-digit PIN (if you have it), to speed up the process.

Re: Refund Ticket issue.

Jet71 — Tue, 25 Jan 2022 17:59:33 GMT

No account and no 4 digit pin. it sends me to same screen as before

Re: Refund Ticket issue.

darlicious — Tue, 25 Jan 2022 18:25:56 GMT

@Jet71

Do the following:

Clear your browser.
Reboot your device.
Open one tab only.
Use secret/incognito mode.
Chrome, Firefox, Safari or MS Edge work best.

Try to submit a ticket via Simple--Simon again. If you still cannot submit send a private message. The CSA can send you a text to verify or ask you additional verification questions. Mention the the issues trying go submit a ticket in your message.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.