topic Re: New Rewards Points Program in Get Support

New Rewards Points Program

jennlines — Tue, 25 Jan 2022 15:28:12 GMT

I have logged in to the new “My Rewards” site and my account plan cost is incorrect (by over $20 a month). I don’t want to enroll and have a new plan applied. Everything looks good under “My Account”. Anyone else experience this or have issues after enrolling?

Also are the old credits gone?

Re: New Rewards Points Program

0PX9O4 — Tue, 25 Jan 2022 15:30:21 GMT

@jennlines

The old rewards are not gone, and the new points system is not even live yet.

That being said, you may wish to send a private message to CS_Agent with your account details so they can look into the incorrect plan being reflected on the My Rewards page.

Include your full name, phone and account numbers, email address, and the 4-digit PIN (if you have it), to speed up the process.

Re: New Rewards Points Program

hTideGnow — Tue, 25 Jan 2022 15:35:04 GMT

HI @jennlines ,

Yes, the new site is live. But that doesn't mean you are on the new Reward system. You will only be on the new system if you go to Join Public Points and opt in

Re: New Rewards Points Program

ShawnC13 — Tue, 25 Jan 2022 15:45:36 GMT

@jennlines the cost of the plan under the myrewards is an error. It was like that in the rewards tab of the current program, it never showed the discount or "bundle" rate PM gave for the different services(talk, text, data)

Re: New Rewards Points Program

jennlines — Tue, 25 Jan 2022 15:50:58 GMT

Thank you for the reply and information!

Re: New Rewards Points Program

jennlines — Tue, 25 Jan 2022 15:51:27 GMT

Thank you for the information!

Re: New Rewards Points Program

0PX9O4 — Tue, 25 Jan 2022 15:54:09 GMT

@jennlines

My plan amount shows correctly in the rewards section, and always has. I would recommend that you get in touch with a PM agent about this.

Re: New Rewards Points Program

CS_Agent — Tue, 25 Jan 2022 17:21:34 GMT

Hi there,

Thank you for reaching out. We’ve been alerted that an email was accidentally deployed to some customers in error. If you received an email confirming that you’ve joined our new Rewards program Public Points, please disregard it.

We can confirm that joining Public Points is completely optional for all existing customers, and you have not been switched over to Public Points automatically. We apologize for any confusion this may have caused.

Public Mobile Team. 🙂

Re: New Rewards Points Program

ShawnC13 — Tue, 25 Jan 2022 17:24:10 GMT

@jennlines here is a screen shot of my plan cost on my overview page

Here is a shot of my plan cost on my rewards page ... sorry page is giving me an error and I can't get it. Got it if my phone

Re: New Rewards Points Program

jennlines — Tue, 25 Jan 2022 17:24:50 GMT

Thank you! Should I contact someone directly regarding how my account plan cost displays on the rewards site?