topic Re: Charged for services after porting number in Get Support

Charged for services after porting number

Tayip9 — Tue, 25 Jan 2022 14:58:36 GMT

I ported my number to another provider. I had auto pay enabled before hand but given that I have left the service, why am I getting charged still?

Re: Charged for services after porting number

0PX9O4 — Tue, 25 Jan 2022 14:59:36 GMT

@Tayip9

That is odd indeed, and if you send a private message to CS_Agent with your old account details they should be able to fix it for you.

Include your full name, phone and account numbers, email address, and the 4-digit PIN (if you have it), to speed up the process.

Re: Charged for services after porting number

Dunkman — Tue, 25 Jan 2022 15:00:18 GMT

@Tayip9

When did you port out? When were you charged?

Normally if you port out, your account is closed automatically and you should not be charged.

Re: Charged for services after porting number

HALIMACS — Tue, 25 Jan 2022 15:01:16 GMT

@Tayip9

If Public Mobile does not reverse the charge, request a chargeback from the credit card provider.

Re: Charged for services after porting number

hTideGnow — Tue, 25 Jan 2022 15:02:16 GMT

HI @Tayip9 if the charge was AFTER you ported out the service, then please message PM Support and arrange for refund

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**After you opened a ticket, CS Agent will contact you via Community inbox

Re: Charged for services after porting number

Tayip9 — Tue, 25 Jan 2022 15:16:45 GMT

Thanks for all the replies so far. I msged the CS agent. Hope to get this resolved.

Re: Charged for services after porting number

Tayip9 — Tue, 25 Jan 2022 15:17:25 GMT

Ported out Jan 9. Got charged on Jan 24.

Re: Charged for services after porting number

darlicious — Tue, 25 Jan 2022 18:38:21 GMT

@Tayip9

Good 'ole autopay charging a ghost account plan. This happens uncommonly. Maybe buy a 6/49 ticket for tonight. Supply a copy of the transaction charge from your card statement to make it a little easier for the CSA to find the charge. Hopefully they can just reverse the charge and it will appear on your card's current transactions within 3 to 5 business days.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.