SIM card issue

amynguyen12 — Tue, 25 Jan 2022 14:30:05 GMT

I activated my SIM card last night but it doesn't work. My credit card wa charge with the plan amount but sim card doesn't work.

Re: SIM card issue

0PX9O4 — Tue, 25 Jan 2022 14:31:14 GMT

@amynguyen12

You will want to send a private message to CS_Agent with your account details so they can look into this for you.

Re: SIM card issue

BeachNBeer — Tue, 25 Jan 2022 14:34:26 GMT

@amynguyen12 what kind of phone do you have? Does anything work?

Re: SIM card issue

esjliv — Wed, 26 Jan 2022 03:58:40 GMT

@amynguyen12 wrote:
I activated my SIM card last night but it doesn't work. My credit card wa charge with the plan amount but sim card doesn't work.

@amynguyen12 - Welcome to Public Mobile.

Try one or more of the below for some trouble shooting:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Did you activate with a NEW NUMBER, or did you port one over from another provider?

When porting you need to approve the port if this is from a cell phone provider previously. Did you do this? IF not insert the old provider's SIM card, and another text should be sent to approve.

Cell phone ports can take 2-3 hours to complete.

Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

Landline / voip ports can take over 3+ days to complete

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM7RHEOeep&lang=en&

Re: SIM card issue

softech — Wed, 26 Jan 2022 04:05:39 GMT

@amynguyen12

When you put the SIM in the phone, what is showing on the Status bar? SIM not provisioned? No Network? No SIM?

What kind of phone do you have? brand/model?

can you at least make outgoing calls?

Did you request porting in your old number?

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