topic Re: 2021 Holiday Promo in Get Support

2021 Holiday Promo

michaelylchan — Mon, 24 Jan 2022 17:04:28 GMT

Hi,

I got a text from Public Mobile for the free holiday add-ons and I replied according to the instructions. I still don't see the add-ons - is this expected?

Thanks,

Re: 2021 Holiday Promo

0PX9O4 — Mon, 24 Jan 2022 17:05:34 GMT

@michaelylchan

You will need to send a private message to CS_Agent with your account details so they can look into this for you. The other method of reaching CS (chatbot/ticket) is broken and doesn't work as reliably.

Re: 2021 Holiday Promo

HALIMACS — Mon, 24 Jan 2022 17:06:33 GMT

@michaelylchan

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: 2021 Holiday Promo

esjliv — Tue, 25 Jan 2022 03:54:05 GMT

@0PX9O4 wrote:
@michaelylchan

You will need to send a private message to CS_Agent with your account details so they can look into this for you. The other method of reaching CS (chatbot/ticket) is broken and doesn't work as reliably.

@0PX9O4 - I see you are posting a lot today about the chatbot having issues, did it have issues today?

It seems to be fine, at least now, anyways.

Re: 2021 Holiday Promo

computergeek541 — Tue, 25 Jan 2022 23:34:28 GMT

@esjliv wrote:
@0PX9O4 wrote:
@michaelylchan

You will need to send a private message to CS_Agent with your account details so they can look into this for you. The other method of reaching CS (chatbot/ticket) is broken and doesn't work as reliably.
@0PX9O4 - I see you are posting a lot today about the chatbot having issues, did it have issues today?

It seems to be fine, at least now, anyways.

Customers shouldn't be using the private message route if a ticket can be opened through the chatbot. The issue preventing tickets from being opened has been fixed. Customers who contact a CSA by sending a private message will automatically receive slower service because of the way the system handles such requests.

Re: 2021 Holiday Promo

softech — Tue, 25 Jan 2022 23:45:48 GMT

We tried many time to explain, but so far no success. Worst part is that the user keep saying Chatbot is broken and challenge that Chatbot is no better than direct message