topic Re: Payment not received in Get Support

Payment not received

Imansulaim — Tue, 25 Jan 2022 03:08:47 GMT

Anyone receive an email stating payment didn’t get through but my credit card transaction shows it has

Re: Payment not received

0PX9O4 — Tue, 25 Jan 2022 03:09:28 GMT

@Imansulaim

As long as you have service, you can ignore such emails and messages.

Re: Payment not received

NDesai — Tue, 25 Jan 2022 03:12:07 GMT

@Imansulaim It was sent in an error just like the one that got sent out today claiming you have been enrolled into the new Point system.

Re: Payment not received

esjliv — Tue, 25 Jan 2022 03:17:48 GMT

@Imansulaim wrote:
Anyone receive an email stating payment didn’t get through but my credit card transaction shows it has

@Imansulaim - all services working, no worries. Unfortunate communications causing some questions/panic.

If you have no services, then perhaps Autopay failed. In that case, you will need to log into self serve and reactivate/resume service ensuring the balance owing is paid to get services back.