topic Re: Need to Add Device to Blacklist in Get Support

Need to Add Device to Blacklist

Bead54 — Tue, 25 Jan 2022 00:33:06 GMT

Hi,

My son lost his phone and we aren't able to locate it. I have the IMEI number and would like to get it added to the blacklist. How can this be done. I swapped out SIM cards so don't want to suspend service.

Thanks

Re: Need to Add Device to Blacklist

0PX9O4 — Tue, 25 Jan 2022 00:34:01 GMT

@Bead54

You can send a private message to CS_Agent with your account details so they can add the IMEI to the Canada-wide blacklist.

Re: Need to Add Device to Blacklist

softech — Tue, 25 Jan 2022 00:34:02 GMT

@Bead54 What kind of phone is that? Can you lock it, remote wipe or so with Apple, Google or Samsung's service?

Re: Need to Add Device to Blacklist

Yummy — Tue, 25 Jan 2022 00:40:44 GMT

From what I know, you would have to get in touch with mobile service provider. If that was PM, send private message to CSA.

Re: Need to Add Device to Blacklist

Bead54 — Tue, 25 Jan 2022 00:49:35 GMT

iPhone. It's locked. Just can't find it. Unfortunately the Public Mobile site isn't very straight forward about how to talk to a CSA to ask about adding to blacklist.

Re: Need to Add Device to Blacklist

Bead54 — Tue, 25 Jan 2022 00:52:23 GMT

Thx OPX. Msg sent.

Re: Need to Add Device to Blacklist

esjliv — Tue, 25 Jan 2022 02:15:25 GMT

@Bead54 wrote:
Hi,
My son lost his phone and we aren't able to locate it. I have the IMEI number and would like to get it added to the blacklist. How can this be done. I swapped out SIM cards so don't want to suspend service.

Thanks

@Bead54 - Customer Support Agents (CSA) methods of contact can be found the the Help Articles, here, for future reference: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Do you have a screen lock on the device (EDIT: with a message "If found...")?

Hopefully some good samaritan finds this and helps to find you/your son.

Re: Need to Add Device to Blacklist

WoozyPolarBear — Tue, 25 Jan 2022 07:33:57 GMT

Removed by user