topic accidentally purchased two 30 day passes and canceled SMS in Get Support

accidentally purchased two 30 day passes and canceled SMS

karenzurek — Tue, 04 Jan 2022 19:17:06 GMT

This is my first time using public (which seems very cool) and I made a mistake - some how purchased two 30 day passes (seems that the second canceled the first) and SMS is not currently available for me.

Is it possible to add the SMS back to my current 30 day plan? Previous posts lead me to believe yes but I'm not sure if it's better to comment on them or create a new discussion. I added more money to my balance but don't want to pay for a third 30 day pass to add the texting, plus I'm not sure if that would mean I have to pay again for the phone service.

Re: accidentally purchased two 30 day passes and canceled SMS

NDesai — Tue, 04 Jul 2017 04:07:35 GMT

Since you changed your plan, it over writes what you currently have as Public Mobile is a pre-paid service. Now that you made a mistake again, send a private message with your phone# and account# to the Moderator_Team and they will get back to you within 48 hours. Let them know what you weren't aware of and what you did to get service.

Re: accidentally purchased two 30 day passes and canceled SMS

Nsk143 — Tue, 04 Jul 2017 04:21:19 GMT

Oops
Once you contact mod more likely they will offer you public mobile credit which you can use for next renewal.

Re: accidentally purchased two 30 day passes and canceled SMS

karenzurek — Fri, 14 Jul 2017 14:08:56 GMT

Thanks! Was able to sort it out 🙂

Re: accidentally purchased two 30 day passes and canceled SMS

pakmode — Fri, 14 Jul 2017 15:37:30 GMT

Welcome to PM.