topic Re: Incorrect plan when activate my sim in Get Support

Incorrect plan when activate my sim

oquintero2000 — Tue, 04 Jan 2022 19:17:03 GMT

I activated my plan for 90 days for unlimited talk ( ontario) and unlimited global message for which I was charged $81+tax. The plan system activated was a 30 days plan with no talk and no message and charged $10, keeping a balance of $73 ( $71 + $2 for autopay ), now If I want to correct the plan, the system says that I do not have balance to get to plan that I sign up for!! and if I want to change it I have to pay more for the plan, which was actually a system mistake!!! but I have no way to call or to get help to correct this!!!!

I already sent a private message to a MOD @Shazia_K but I have not received any answer!!! Please help!!! how can I solve this!!!!!! ( this is the worst support I have ever seen in Canada!! )

Re: Incorrect plan when activate my sim

Nsk143 — Tue, 04 Jul 2017 03:03:55 GMT

Current mod respond time are between 24 to 48 hours. Lots of porting issues they are dealing with which Create a huge backlog.
If you already send a msg then hopefully mod member will get back to you soon.
Hopefully

Re: Incorrect plan when activate my sim

will13am — Tue, 04 Jul 2017 03:05:06 GMT

By private messaging the moderator team, you've done so that's needed. Showing angst in the public forum doesn't do anything. The moderator team is pretty loaded with work due to the ongoing promo. Turnaround time is to to three days. Stay patient.

Re: Incorrect plan when activate my sim

NDesai — Tue, 04 Jul 2017 04:10:47 GMT

Another activation on a wrong plan Hopefully, the upcoming maintenance will fix this issue.

Re: Incorrect plan when activate my sim

Mary_M — Tue, 04 Jul 2017 12:42:40 GMT

Good morning @oquintero2000,

thank you for raising concern with us!

I'm sorry to hear that the wrong plan was activated. As you may have noticed, this is a known issue - rest assured that we will rectify this for you. Your private message has been received, please expect a reply shortly.

Respectfully,

Mary

Re: Incorrect plan when activate my sim

oquintero2000 — Tue, 04 Jul 2017 18:23:59 GMT

thanks for your reply! so far I can not even phone call on my phone so it is like paid to have no phone. Orlando.