topic Re: Just Signed Up - Having a Problem in Get Support

Just Signed Up - Having a Problem

PatrickM — Tue, 04 Jan 2022 19:17:01 GMT

Hi, I just switched to Public Mobile a few minutes ago.

I chose the following plan and had my number ported:

Plan Length: 90 Days

Unlimited Talk: Canada Wide

Unlimited Text: Global

Data: 6GB/90 Days

Autorecurring every month.

(So $135/90 days - $2/mo)

Now I believe my number ported fine however I can't make any phone calls or use data (have not tried text yet). When I go to self serve I see that it says my plan is:

Pick & Pay
$10 per 30 Days
Renewing August 1

And I $127.00 in available funds at the top. So it seems I have nothing in my plan. If I wanted to add those same features I already paid for I would have to spend another $8.00 to add them because it seems it just activated the SIM Card for $8 already.

Really need some help getting this sorted.

Re: Just Signed Up - Having a Problem

Nsk143 — Tue, 04 Jul 2017 02:33:36 GMT

You need a mod assistance
Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* PM SIM card number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

Re: Just Signed Up - Having a Problem

will13am — Tue, 04 Jul 2017 03:19:10 GMT

The activation process is really broken these days. There are many reporting that the plan selected is not the plan after activation. As mentioned already, contacting a moderator is needed to resolve the account problem. Be patient, the backlog is 2 to 3 days.

Re: Just Signed Up - Having a Problem

PatrickM — Tue, 04 Jul 2017 03:22:03 GMT

Thanks for the replies. I sent a PM to a moderator, hopefully this gets resolved soon as this is my only phone. And since I ported my number from Bell that account has been cancelled so I can't just pop that SIM card in and have service in the mean time. Kind of a rough start for sure.

Re: Just Signed Up - Having a Problem

Nsk143 — Tue, 04 Jul 2017 03:23:41 GMT

Hopefully they will get back to you soon don't worry once plan get settle you won't get any other issues.

Re: Just Signed Up - Having a Problem

zhadj030 — Tue, 04 Jul 2017 03:38:47 GMT

@PatrickM wrote:
Thanks for the replies. I sent a PM to a moderator, hopefully this gets resolved soon as this is my only phone. And since I ported my number from Bell that account has been cancelled so I can't just pop that SIM card in and have service in the mean time. Kind of a rough start for sure.

You can for now use Fongo.com to make and receive temporary calls with WiFi, until everything is fixed for you.