topic Re: Not Receiving Public Mobile e-Mails in Get Support

Not Receiving Public Mobile e-Mails

CarmenB — Mon, 24 Jan 2022 23:01:13 GMT

Does anyone know why I am not receiving e-mails from Public Mobile? My wife and I both have separate accounts and my wife receives occasional emails from Public Mobile, but I do not receive any. I have checked my Junk folder and they are not going there. I looked around "My Account" and couldn't find anywhere that allows you to enable/disable e-mails. Has anyone heard of this kind of thing before?

Thanks,

Carmen

Re: Not Receiving Public Mobile e-Mails

0PX9O4 — Mon, 24 Jan 2022 23:02:08 GMT

@CarmenB

I do not receive many emails from PM either. I've received only 2 in recent years. But this is not a problem because usually PM does not send out emails anyway.

Re: Not Receiving Public Mobile e-Mails

esjliv — Mon, 24 Jan 2022 23:03:10 GMT

@CarmenB wrote:
Does anyone know why I am not receiving e-mails from Public Mobile? My wife and I both have separate accounts and my wife receives occasional emails from Public Mobile, but I do not receive any. I have checked my Junk folder and they are not going there. I looked around "My Account" and couldn't find anywhere that allows you to enable/disable e-mails. Has anyone heard of this kind of thing before?

Thanks,
Carmen

@CarmenB - have you ever unsubscribed from these emails? It could have been something you choose from Telus as well, as they may be somehow connected.

IF you wish to receive communications and think you are 'off the list' somehow.

Ask Customer Support Agents (CSA) to see if they can ensure they have your email on file as subscribed:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Not Receiving Public Mobile e-Mails

CarmenB — Mon, 24 Jan 2022 23:26:51 GMT

Thank you. I sent a message to CS_Agent to get re-subscribed.
thanks!

Re: Not Receiving Public Mobile e-Mails

CarmenB — Mon, 24 Jan 2022 23:27:44 GMT

Thanks.

Re: Not Receiving Public Mobile e-Mails

shimdog — Tue, 25 Jan 2022 02:45:22 GMT

They don't send out emails particularly frequently but you may be unsubscribed from the email list