topic Re: Bring back rate cards! in Get Support

Bring back rate cards!

coolcatz — Mon, 24 Jan 2022 21:44:27 GMT

Please bring back rate cards that show all the rates on one page! So helpful when choosing a plan.

Does anyone know who I need to talk to about getting rate cards again?

Re: Bring back rate cards!

0PX9O4 — Mon, 24 Jan 2022 21:45:30 GMT

@coolcatz

But everything is already spelled out on the plans page: https://www.publicmobile.ca/en/on/plans

Re: Bring back rate cards!

coolcatz — Mon, 24 Jan 2022 21:56:33 GMT

No I need to have it all on one page printed out. I'm sure it would not be a big deal for Public to make them available again.

Re: Bring back rate cards!

HALIMACS — Mon, 24 Jan 2022 22:16:33 GMT

Hi @coolcatz

Just for you, I have the following pic (adapted from the Change Plan tab) which may be useful. Just right-click, and save to your favorite word program to print/copy/distribute as you wish.

Remember, these are base plan prices only. Having auto-pay enabled will enhance the data component on each plan as further described in each plan's details:

Re: Bring back rate cards!

jimbobs — Mon, 24 Jan 2022 22:07:20 GMT

@coolcatz wrote:
Please bring back rate cards that show all the rates on one page! So helpful when choosing a plan.
Does anyone know who I need to talk to about getting rate cards again?

But that would help you make a decision that's best for you but not necessarily help PM maximize revenue!

Re: Bring back rate cards!

benfatto — Mon, 24 Jan 2022 22:08:59 GMT

@coolcatz Now they're gone, just assume it's permanent. If you really need one, you'll need to create it for yourself or copy the image offered by @HALIMACS

Just all part of the new PM look.

Re: Bring back rate cards!

hTideGnow — Mon, 24 Jan 2022 22:14:26 GMT

How the old rate card look like? Sorry, I am still relatively new here

Re: Bring back rate cards!

esjliv — Mon, 24 Jan 2022 22:49:44 GMT

@coolcatz , remember, the in-market plans change occasionally. At least 3 times in 2021.

So, although it is handy to have something printed out with your for reference, it is always best to check the Public Mobile Plans page or your Self Serve account before referring someone or activating, so that you know what is available.

Re: Bring back rate cards!

coolcatz — Mon, 24 Jan 2022 23:27:24 GMT

Thank you but this does not have all the information.

Re: Bring back rate cards!

HALIMACS — Mon, 24 Jan 2022 23:33:03 GMT

@coolcatz

You could screenshot every plan with details expanded, copy and paste it into a Word document, fitting it to one page.

Then you'd have what you're looking for.

Maybe the customer support agents could locate a PDF version of a plan page document and be kind enough to email it to you. It's worth a shot, here's how to contact them:

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Bring back rate cards!

coolcatz — Mon, 24 Jan 2022 23:35:03 GMT

Re: Bring back rate cards!

HALIMACS — Tue, 25 Jan 2022 00:06:02 GMT

@coolcatz

I suspect a retail location which offers Public Mobile products/activations might be willing to provide you a photocopy of their rate card.

If not, just take a photo of a current one and use it for the purposes you wish.

Re: Bring back rate cards!

softech — Mon, 24 Jan 2022 23:56:24 GMT

@coolcatz

Something like this?

Plans and Features

	$15	$25	$35	$40	$50	$60	$70
100 minutes Canada-wide minutes	X
Unlimited Canada-Wide minutes		X	X	X	X	X	X
Unlimited Canada and US Minutes						X	X
Data	0 MB	500 MB	2.5 GB	4.5 GB	10 GB	15 GB	20 GB
Bonus Data with Autopay	250 Mb	500 MB	500 MB	500 MB	500 MB	500 MB	500 MB
Total Data with Autopay	0.25 GB	1 GB	3 GB	5 GB	10.5 GB	15.5 GB	20.5 GB
Unlimited Incoming Calls	X	X	X	X	X	X	X
Unlimited Text and MMS	X	X	X	X	X	X	X

Add-ons:

US Roaming
Bundle - US Roaming - Talk Text (10-day) - $15.00
Bundle - US Roaming - Talk Text 250 Data (10-day) - $20.00
Data - US Roaming - 1 GB Data (10-day) - $20.00
Data - US Roaming - 250 MB Data (10-day) - $10.00
Data - US Roaming - 500 MB Data (10-day) - $15.00
Text - US Roaming - Unlimited Text (10-day) - $8.00
Talk - US Roaming - Unlimited Talk (10-day) - $8.00

Data

1GB Add-on - $15.00
200MB Add-on - $5.00

Talk
100 Philippines Long Distance Minutes - $15.00
1000 U.K. Long Distance Minutes - $15.00
1000 U.S. Long Distance Minutes - $15.00
300 International Long Distance Minutes* - $15.00
500 China, Hong Kong, Macau and Taiwan Long Distance Minutes - $15.00
500 min Canada-Wide Long Distance - $5.00
750 India & Pakistan Long Distance Minutes - $15.00

**Intl long distance Add-On included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela.
Calls must originate from Canada.

Re: Bring back rate cards!

coolcatz — Tue, 25 Jan 2022 00:08:38 GMT

Re: Bring back rate cards!

Yummy — Tue, 25 Jan 2022 00:46:11 GMT

I guess with a little effort you can make one and then share with the Community.

It might be helpful for new (and existing0 clients. It will be similar as car feature comparison:

Base Ex LX Touring Lux etc.

then here list of has/do not have

Re: Bring back rate cards!

coolcatz — Tue, 25 Jan 2022 00:57:07 GMT

Actually I am a retailer, I no longer have access to rate cards even on the Telus portal.

Re: Bring back rate cards!

coolcatz — Wed, 02 Feb 2022 22:43:20 GMT

I checked and Public brought back the rate cards on their support page, yay!