topic Re: Need to talk to an agent in Get Support

No service

hargreaves — Mon, 24 Jan 2022 20:38:38 GMT

I need to talk to a agent

Re: No service

0PX9O4 — Mon, 24 Jan 2022 20:41:52 GMT

PM does not offer customer service over the phone or by email. If you give us more details, we could help you troubleshoot the issue.

(1) When did you activate your SIM?

(2) Has you service ever worked before?

(3) Are you able to log in to self serve?

(4) When was your last payment?

If you only wish to communicate with a PM agent, you may send a private message to CS_Agent with your account details. But providing more details here would be a lot faster and easier for you than waiting for an agent to help you troubleshoot.

Re: No service

Zyl — Mon, 24 Jan 2022 20:42:35 GMT

@hargreaves wrote:
I need to talk to a agent

Public Mobile does not provide support over phone or email. Is there anything we can help you with?

Are you experiencing issues with your cellphone or data services from Public Mobile? Are you not able to make outbound calls? It would help if you can elaborate further.

Thank you.

Re: No service

Anonymous — Mon, 24 Jan 2022 20:43:24 GMT

If you're asking about the email about Points then just ignore it.

Re: No service

Yummy — Mon, 24 Jan 2022 20:44:46 GMT

Tell us what issue you are having and we will try to help.

If it is account issue you will have to send private message to the agent (CSA) clicking on a link provided by @0PX9O4

Re: No service

dabr — Mon, 24 Jan 2022 20:46:19 GMT

@hargreaves Are you in BC or Alberta? Telus is reporting an outage in certain parts of both provinces and have technicians trying to restore it ASAP.

Re: No service

hTideGnow — Mon, 24 Jan 2022 20:46:27 GMT

HI @hargreaves

Are you in BC area? or New Brunswick or Alberta. Users reported they have issue with their service in some part of Canada today. BC is confirmed, NB and AB have not been confirmed by PM yet

But did you try reboot the phone? reseat the SIM? or put your SIM in another spare phone for testing?

Please open a ticket with PM so they can look into your issue. click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

type: Contact CS Agent
Click "Contact Us"
Click "Other"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need to talk to an agent

0PX9O4 — Mon, 24 Jan 2022 21:14:31 GMT

@hargreaves

PM does not offer customer service over the phone or by email. If you give us more details, we could help you troubleshoot the issue.

(1) When did you activate your SIM?

(2) Has you service ever worked before?

(3) Are you able to log in to self serve?

(4) When was your last payment?

Re: Need to talk to an agent

Anonymous — Mon, 24 Jan 2022 21:16:47 GMT

duplicate thread.

Re: Need to talk to an agent

Zyl — Mon, 24 Jan 2022 21:25:35 GMT

Already reported this thread.