topic Re: LG G5 keeps restarting after inserting PM sim. in Get Support

LG G5 keeps restarting after inserting PM sim.

jbp — Tue, 04 Jan 2022 19:16:54 GMT

I have an unlocked LG G5 from koodo. Using a Rogers SIM currently. Got a PM sim and activated the 4gb 40$ plan.
Phone says it needs to restart for the new sim to be activated or something and then gets stuck in a loop. Displays the LG boot logo and then the Android is starting screen with a progress bar that takes almost 5 to 10 mins to reach 100% and then back to the logo.

Any ideas?

Re: LG G5 keeps restarting after inserting PM sim.

Nsk143 — Tue, 04 Jul 2017 01:26:59 GMT

Try back your Rogers sim lets see does it still do the same thing or not. Doesn't sound like it's s sim issue.

Re: LG G5 keeps restarting after inserting PM sim.

jbp — Tue, 04 Jul 2017 01:27:32 GMT

With Rogers SIM it works. Doesn't loop.

Re: LG G5 keeps restarting after inserting PM sim.

xCameron94x — Tue, 04 Jul 2017 01:28:45 GMT

This was an issue before. I found a similar thread that has a solution

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/LG-G5-bootlooping-with-PM-sim/m-p/152425#M12046

See if that works for you!

Edit: You MAY need to do a factory reset, so take out the PM sim card and do a data back up just in case

Re: LG G5 keeps restarting after inserting PM sim.

Nsk143 — Tue, 04 Jul 2017 01:31:02 GMT

If Rogers working fine then its something to do with sim. Try your sim in other phone if available.

Re: LG G5 keeps restarting after inserting PM sim.

mimmo — Tue, 04 Jul 2017 01:32:30 GMT

had same issue with a g5 koodo to PM. i think i did a factory reset with no sim in it and that soved it.

Re: LG G5 keeps restarting after inserting PM sim.

jbp — Tue, 04 Jul 2017 01:33:34 GMT

I have a Xiaomi Note 3 pro, the PM sim works with that without the need to restart.

Re: LG G5 keeps restarting after inserting PM sim.

jbp — Tue, 04 Jul 2017 01:34:38 GMT

Oh man! Factory reset to change the SIM? Why would that be required?

Re: LG G5 keeps restarting after inserting PM sim.

mimmo — Tue, 04 Jul 2017 01:36:17 GMT

bc its a LG. even if you didnt have the boot loop you would likley need to do factory reset to get data woring

Re: LG G5 keeps restarting after inserting PM sim.

Nsk143 — Tue, 04 Jul 2017 01:36:55 GMT

Here s a way search LG back up there's a app you can download I guess like Samsung switch which can do s full backup and after factory reset you can restore it back.

Re: LG G5 keeps restarting after inserting PM sim.

jbp — Tue, 04 Jul 2017 01:39:34 GMT

So insert the new SIM and then factory reset? or First reset and then insert the SIM?

Re: LG G5 keeps restarting after inserting PM sim.

Nsk143 — Tue, 04 Jul 2017 01:42:23 GMT

Reset first since its keep rebooting with pm sim. So you won't be able to reset with sim inserted. But do a full backup. 🙂

Re: LG G5 keeps restarting after inserting PM sim.

jbp — Tue, 04 Jul 2017 02:28:28 GMT

How do I do a full backup? Is there an app to do that?

Re: LG G5 keeps restarting after inserting PM sim.

Nsk143 — Tue, 04 Jul 2017 02:31:11 GMT

Yes there a specific LG one.
I think it's called lg mobile switch.

Re: LG G5 keeps restarting after inserting PM sim.

Nsk143 — Tue, 04 Jul 2017 02:32:33 GMT

I know cuz I also have LG g6 😛 and I used for restore my Samsung stuff to LG.

Re: LG G5 keeps restarting after inserting PM sim.

jbp — Tue, 04 Jul 2017 02:36:55 GMT

This is a lot of work for switching a SIM.

I put in a Freedom SIM yesterday and it didn't require any reset. I wonder why? It just connected to the network and worked, both call and data.

Re: LG G5 keeps restarting after inserting PM sim.

Nsk143 — Tue, 04 Jul 2017 02:39:10 GMT

I used my pm sim in LG g6 without any issues
Probably conflicting some where with sim. Try reboot again and try sim again pm sim i meant to say. Maybe you get lucky and don't have to reset.

Re: LG G5 keeps restarting after inserting PM sim.

jbp — Tue, 04 Jul 2017 03:06:49 GMT

Tried it multiple times, no luck. I've just reset my phone and now both call and data are working.

Re: LG G5 keeps restarting after inserting PM sim.

Nsk143 — Tue, 04 Jul 2017 03:12:01 GMT

Glad is fixed for you.

Re: LG G5 keeps restarting after inserting PM sim.

will13am — Tue, 04 Jul 2017 03:27:22 GMT

Lesson learned folks, avoid carrier phones.