topic Re: US Roaming in Get Support

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paulbowles23 — Tue, 25 Jan 2022 00:08:59 GMT

Re: US Roaming

softech — Mon, 24 Jan 2022 19:39:41 GMT

@paulbowles23 Buying Addon is a 2 steps process

1. load fund

2. actual buying

many people missed step 2. Any chance you also loaded fund and did not do step 2?

Check Plan details https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/ to see if the roaming you got shows up there? If not, check to see if your Available Fund has the amount you just loaded

if you have completed both steps, did you try to manually select AT&T or T-Mobile network?

Re: US Roaming

paulbowles23 — Tue, 25 Jan 2022 00:12:06 GMT

Re: US Roaming

softech — Mon, 24 Jan 2022 19:54:37 GMT

@paulbowles23 Depends on your need. Which one you got already? Or you didn't do step 2 yet?

Please note you CANNOT buy 2 package with Talk feature at the same time or it would screw up the system and need PM Support to adjust manually

Also, 10 days , 240 hours , starts counting from the moment you completed the buying of the roaming.

Which one do you have now? does it show up on the Plan details page?

Re: US Roaming

Anonymous — Mon, 24 Jan 2022 19:53:52 GMT

@paulbowles23 : Yup depends on your needs. Talk. Text. Data. Talk/text. Talk/text/data. You could get data only and use voip apps. You will receive texts in the states without any add-on. You will receive one or two "grace" calls upon connecting to a US tower. No outbound for either talk or text.

Re: US Roaming

paulbowles23 — Tue, 25 Jan 2022 00:11:39 GMT

Re: US Roaming

softech — Mon, 24 Jan 2022 20:02:59 GMT

@paulbowles23 I suggest you buy the 10 days bundle

Bundle - US Roaming - Talk Text 250 Data (10-day) - $20.00

but make sure you load enough fund before you head over to buy the addon (Available Fund on My Account will tell you how much you have in the system now, if you have less than $20, load the rest onto your account first)

But, how long you are in US for? if you are there for longer than 10 days and you don't mind using VoIP app, get a US Prepaid data plan and then use VoIP app like TextNow for calls and text for free. The whole arrangement is cheaper and give you more data and no need to renew every 10 days

Re: US Roaming

Anonymous — Mon, 24 Jan 2022 20:05:14 GMT

@paulbowles23 : If you don't need to text out then you could get the individual talk and any of the data buckets.

And yes...keep track of the exact time you finish the purchase. Exactly 240 hours later it will expire. Come back just before and we can give you a few more tips about continuing with roaming add-ons.

You will find the data component in your overview My Data & Add-ons. You will find the talk component on the Plan Details page.

None of your other add-ons will work. You will get one or two more US-related locations to call.

Re: US Roaming

paulbowles23 — Tue, 25 Jan 2022 00:11:19 GMT

Re: US Roaming

Anonymous — Mon, 24 Jan 2022 20:14:25 GMT

Sounds like you already bought it then. Don't double up features other than data.

Re: US Roaming

paulbowles23 — Mon, 24 Jan 2022 20:23:45 GMT

Thats good to know as I thought I had. But leaves me with my original problem - I cant call Canada from the US.

Re: US Roaming

softech — Mon, 24 Jan 2022 20:24:28 GMT

@paulbowles23 wrote:
When I go to add-ons it only gives me a talk-text $15 option. Not the $20 option.

did you meant you see see it from the Purchase Add on page? or you see talk-text $15 on your plan details

if you talk about purchase, it is there, far right under US Roaming Bundle

Re: US Roaming

softech — Mon, 24 Jan 2022 20:26:22 GMT

@paulbowles23 wrote:
Thats good to know as I thought I had. But leaves me with my original problem - I cant call Canada from the US.

@paulbowles23 Do you mind to send us your Plan Details page screenshot?

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/

at one point you said you didn't purchase, I am still confused if you did purchase or not

Re: US Roaming

paulbowles23 — Mon, 24 Jan 2022 20:48:52 GMT

Re: US Roaming

Anonymous — Mon, 24 Jan 2022 20:33:20 GMT

Pictures tell a 1000 words. softech: The bundles are together on the right. But yes we'd still like to verify what all he has. Pics.

@paulbowles23 : Can you manually search for a find and connect to either AT&T or T-Mobile?

Edit: well there goes that confusion. See...1000 words. Had you previously bought the add-on like 10 days ago?

Re: US Roaming

softech — Mon, 24 Jan 2022 20:37:11 GMT

@paulbowles23

thanks from the screenshots , you might want to remove the account number and name on the top left , try to hide your personal info

It looks like you didn't buy any. and didn't load any fund as well (Available Fund = $0)

do you want to check the transaction history and confirm you have bought something or load fund?

https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

Re: US Roaming

Anonymous — Mon, 24 Jan 2022 20:36:50 GMT

@softech wrote:
@paulbowles23

thanks from the screenshots , you might want to remove the account number and name on the top left , try to hide your personal info

Might? Should. And the phone number. Other left by the way. 🙂

Re: US Roaming

paulbowles23 — Tue, 25 Jan 2022 00:10:25 GMT

Re: US Roaming

softech — Mon, 24 Jan 2022 20:37:55 GMT

@Anonymous wrote:
@softech wrote:
@paulbowles23

thanks from the screenshots , you might want to remove the account number and name on the top left , try to hide your personal info

Might? Should. And the phone number. Other left by the way. 🙂

stupid highlight and deleted.. i have to retype .. LoL

Re: US Roaming

Anonymous — Mon, 24 Jan 2022 20:42:02 GMT

@paulbowles23 : https://productioncommunity.publicmobile.ca/t5/media/gallerypage/user-id/217794/tab/all

Hover over the image and a little x should show up in the upper right and delete it.

So...had you bought a roaming add-on recently?