topic Re: Cannot register Mastercard in Get Support

Cannot register Mastercard

atashinchi — Tue, 04 Jan 2022 19:16:56 GMT

Hi there,

I'm having trouble changing my payment method from a Visa card to a Mastercard. After entering all the information, it reports:

Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.

I just tried changing to this new card with several other online billing services and have had no problems at all.

What am I missing?

Thanks.

Re: Cannot register Mastercard

7789849803 — Thu, 24 Dec 2015 21:12:05 GMT

Assuming you've checked your billing address to make sure it is correct, this could be an issue with PM's billing system. I'd suggest getting in touch with PM support right away by clicking on the Contact Us link at the bottom of the page. They can take upto 48 hours to respond, so the sooner you send your webmail in, the better off you'll be.

Re: Cannot register Mastercard

Martin — Thu, 24 Dec 2015 22:29:51 GMT

Hello,

Due to billing issues wherein the customer was informed, by error message, that the transaction failed, but did not, I strongly suggest that you contact your credit-card issuer to determine if you were charged, and how many times.

If PM erred, it will quickly rectify the situation, especially matters involving double-billing.

Rest assured that any double billing or associated matter is taken very seriously by PM, and that, upon resolution of the problem, you will not be short even 1¢.

Re: Cannot register Mastercard

srlawren — Thu, 24 Dec 2015 22:30:07 GMT

Make sure you totally disregard the formatting instructions on the page where you register your card and instead enter your name and address exactly the same was it appears on your MasterCard statement, down to the capitalization and so on. For me, I had to go one step further and add spaces between the groups of 4 digits in the card number, also disregarding what the form tells you to do. That is, I had to enter "1234 5678 1234 5678" instead of "1234567812345678" as instructed. This, combined with entering my name and address like on the statement, was enough for me to finally get the card registered (after many failed attempts). Your mileage may vary, but it's worth a shot.

Re: Cannot register Mastercard

7789849803 — Thu, 24 Dec 2015 22:33:45 GMT

These intermittent billing issues have persisted for a while now. Wonder what's happening at PM - issues of this severity should have been taken care of a long time ago

Re: Cannot register Mastercard

terrilin — Tue, 05 Jan 2016 22:54:17 GMT

@srlawren Totally agree. Try several times adding my MC following the instruction and it never worked. Although, when I tried to add my visa card before, the instruction seems valid.

Re: Cannot register Mastercard

td80 — Tue, 01 Nov 2016 16:55:01 GMT

Was this resolved? I cant get my master card into this system!!!!

Re: Cannot register Mastercard

warrenspencer27 — Mon, 02 Jan 2017 16:08:26 GMT

If anyone is having difficulties with this, try the solution provided by @Vickel here. Was having the same issues but his workaround allowed me to register my tangerine mastercard.

Best of luck!

Re: Cannot register Mastercard

jrom33 — Mon, 10 Jul 2017 16:55:46 GMT

THANK YOU SO MUCH
I have been trying for months to register my mastercards. I did all the steps you mentioned, changed my address presentation to how it's shown on my credit card billing and disregarded their spacing instructions and voila it worked.

You're the best.

Re: Cannot register Mastercard

srlawren — Mon, 10 Jul 2017 17:40:42 GMT

@jrom33 glad we could help 🙂

Re: Cannot register Mastercard

jeffster1970 — Mon, 10 Jul 2017 19:37:59 GMT

@atashinchi wrote:
Hi there,

I'm having trouble changing my payment method from a Visa card to a Mastercard. After entering all the information, it reports:

Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.

I just tried changing to this new card with several other online billing services and have had no problems at all.

What am I missing?

Thanks.

I don't think you're missing anything. I had the same issue trying to add a credit card but I ended up using a different card in the end. It would just suck for anyone that doesn't have more than one card.

Re: Cannot register Mastercard

srlawren — Tue, 11 Jul 2017 01:21:08 GMT

@jeffster1970 you're replying to someone that had an issue over 1.5 years ago. I think he or she has probably already resolved it!

Re: Cannot register Mastercard

EndoCraze — Wed, 08 Nov 2017 14:48:53 GMT

Thank you. This worked for me. I had to go to my bank's website and lookup what formate they had my billing address saved as. Cut and paste that address and it worked after. Thank you for suggesting this solution!