topic Re: Lost phone in Get Support

Lost phone

haroldschaefer — Mon, 24 Jan 2022 12:39:01 GMT

If I lose my phone and get a new SIM card, can I keep my old phone number?

Re: Lost phone

darlicious — Mon, 24 Jan 2022 13:02:52 GMT

Of course. You just have to perform a sim swap in your account. You should log in and suspend your service via lost/stolen until you purchase a new unactivated sim card. Then you can resume your service via lost/stolen and swap your sim using your email for the 2FA.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Lost phone

hTideGnow — Mon, 24 Jan 2022 13:13:16 GMT

HI @haroldschaefer

Once you have the new SIM card , you can login to My Account and Click Change SIM Card and follow the steps.

Here are more information for the process

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud-2-factor-authentication/td-p/704175

Re: Lost phone

Zyl — Mon, 24 Jan 2022 13:32:32 GMT

@haroldschaefer wrote:
If I lose my phone and get a new SIM card, can I keep my old phone number?

Here is another thread https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-phone/td-p/776779 that has posed exactly the same question as this one. Lots of people losing phones lately.

Feel free to read through the thread. It had some excellent answers to the issue that you are facing. The short answer to your question is: Yes.

Hope this helps and hope you find your phone soon.

Re: Lost phone

HALIMACS — Mon, 24 Jan 2022 14:36:02 GMT

@haroldschaefer

YES

However, only if your service hasn't been inactive (without renewal payments) for greater than 90 days.

After that, the service, attached number, and SIM in the device become unusable.