topic Re: Costco acer won't allow data in Get Support

Costco acer won't allow data

nicholasliampot — Tue, 04 Jan 2022 19:16:51 GMT

Bought an Acer liquid model t03 running Android 5.1 from Costco. It allows dual Sim but I've only tried putting in my Pm sim by itself in slot 1. Calls and texting work fine, but the phone won't allow data transmission. Anyone know how to fix this? Typical settings (I believe) are fine, such as data on. Thanks in advance

Re: Costco acer won't allow data

mimmo — Mon, 03 Jul 2017 19:08:54 GMT

silly question but did you set up your apn settings?

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

Re: Costco acer won't allow data

Samianauman — Mon, 03 Jul 2017 19:09:32 GMT

More likely missing lte frequencies.
Check your phone and model on willmyphonework.net.
It's will provide you full spec details and you will find out if its gonna work on lte network on public mobile.

Re: Costco acer won't allow data

Wonder_why — Mon, 03 Jul 2017 19:12:41 GMT

You will need to input the following information:

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Re: Costco acer won't allow data

mimmo — Mon, 03 Jul 2017 19:15:14 GMT

didnt fint taht model on will my phone work but googled it and it says:

Supported Cellular Networks

GSM850, GSM900, GSM1800, GSM1900, UMTS1900 (B2), UMTS1700/2100 (B4), UMTS850 (B5), LTE1900 (B2), LTE1700/2100 (B4), LTE2600 (B7), LTE700 (B12)

Telus is 1700 and 1900 i believe so it should work

Re: Costco acer won't allow data

Taekgun — Mon, 03 Jul 2017 20:48:03 GMT

I setup my in-laws on PM with the Acer from Costco. The phone will work fine, I can confirm its the APN settings, a quick reset and you'll be off and rolling!

Re: Costco acer won't allow data

will13am — Mon, 03 Jul 2017 21:00:10 GMT

@Wonder_why wrote:
You will need to input the following information:
Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

I suggest puting default,supl,mms in the APN type field instead of leaving it blank. Of course, once this new APN is created, make sure that it is selected as the active APN.

Re: Costco acer won't allow data

Wonder_why — Mon, 03 Jul 2017 23:11:25 GMT

Glad to hear it works another happy dude with PM

Re: Costco acer won't allow data

computergeek541 — Tue, 04 Jul 2017 04:38:37 GMT

@Samianauman wrote:
More likely missing lte frequencies.
Check your phone and model on willmyphonework.net.
It's will provide you full spec details and you will find out if its gonna work on lte network on public mobile.

OP said that calls and texts worked. If the phone was missing the required frequencies for voice (850, 1900MHz UMTS), neither would be working at all. Data also works fine on those frequencies. So at the very least he/she would be able to use data on those frequencies in HSPA mode at the very least.

As discussed earlier, the access point settings need to be corrected.

Re: Costco acer won't allow data

nicholasliampot — Tue, 04 Sep 2018 02:28:54 GMT

I missed all these convos last year and have been suffering w/o text data. Issue hasn't been solved unfortunately.

Wish it could be.