topic Re: No Service on my new iPhone in Get Support

No Service on my new iPhone

appppppple — Thu, 06 Jan 2022 08:16:47 GMT

Hi,

I just purchase a used iPhone XS Max yesterday. It is an unlocked phone, but when I put my Public Mobile SIM card in the new phone, I can't get any service.

I can get service when I put the SIM card back into my old phone. HELP!

Re: No Service on my new iPhone

Anonymous — Wed, 01 Sep 2021 17:58:01 GMT

@appppppple

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

Re: No Service on my new iPhone

JK8 — Wed, 01 Sep 2021 17:57:52 GMT

@appppppple wrote:
Hi,

I just purchase a used iPhone XS Max yesterday. It is an unlocked phone, but when I put my Public Mobile SIM card in the new phone, I can't get any service.

I can get service when I put the SIM card back into my old phone. HELP!

Try reinserting your SIM card again and reboot. It must be a phone issue since your sim works in other phones.

Re: No Service on my new iPhone

appppppple — Wed, 01 Sep 2021 18:10:28 GMT

I have tried that. I know the phone can recognize the SIM card for sure, but just no service.

Re: No Service on my new iPhone

appppppple — Wed, 01 Sep 2021 18:13:42 GMT

I have tried all these. Doesn't really do anything here. I know the phone recognizes the SIM card because I can go into the Network Selection and turn off the 'automatic' tab and find Public Mobile there.

Re: No Service on my new iPhone

JK8 — Wed, 01 Sep 2021 18:16:09 GMT

@appppppple

Are there any carrier updates you need for your phone by connecting it to itunes?

Re: No Service on my new iPhone

esjliv — Wed, 01 Sep 2021 18:19:30 GMT

@appppppple wrote:
Hi,

I just purchase a used iPhone XS Max yesterday. It is an unlocked phone, but when I put my Public Mobile SIM card in the new phone, I can't get any service.

I can get service when I put the SIM card back into my old phone. HELP!

@appppppple

Are you able to try another working SIM into your iPhone XS Max?

Check here to be sure, it is not blacklisted: https://www.devicecheck.ca/check-status-device-canada/

How do you know for sure it is unlocked? Did you buy new, unopened or other?

Re: No Service on my new iPhone

Anonymous — Wed, 01 Sep 2021 18:25:54 GMT

@appppppple

the issue in that device,

you can try do factory reset

From the Home screen, tap Settings.
Then tap General.
Scroll down to then tap on Reset.
Select the option to Erase all content and settings.

Re: No Service on my new iPhone

softech — Wed, 01 Sep 2021 18:26:33 GMT

@appppppple did you try another non-PM sim on this phone? does it work that way?

also, try plug in your phone to a computer, fire up iTune to download all the updates and carrier Profiles

Lastely, for all Apple users, you paid big money .. for the great support .. Go to Apple store and they are your "friends" 🙂

Re: No Service on my new iPhone

appppppple — Wed, 01 Sep 2021 18:32:40 GMT

Hi,

I don't have another SIM that I can try here. I live in a rural area, and the closest apple store is 2 hours away.

Re: No Service on my new iPhone

appppppple — Wed, 01 Sep 2021 18:35:51 GMT

Unfortunately, I do have another SIM that I can try.

Bought it used, and I'm sure it is unlocked. Just Double-check that too.

It is not blacklisted either.

Re: No Service on my new iPhone

JK8 — Wed, 01 Sep 2021 18:40:37 GMT

@appppppple

To check if your iPhone is locked, open Settings and tap General -> About -> Carrier Lock. An unlocked iPhone will say No SIM Restrictions.

Re: No Service on my new iPhone

appppppple — Wed, 01 Sep 2021 18:46:53 GMT

Did that, it is unlocked

Re: No Service on my new iPhone

softech — Wed, 01 Sep 2021 18:48:27 GMT

@appppppple try connect your phone to computer/iTune for update

and also, try another SIM on your phone to see if it works

Re: No Service on my new iPhone

Anonymous — Wed, 01 Sep 2021 18:50:29 GMT

@appppppple

sorry from where you purchase ?

Re: No Service on my new iPhone

quangbachle — Sat, 22 Jan 2022 23:41:02 GMT

same problems with iphone XS MAX. Actually firstly I used Rogers but it can not send message but can receive message, also can receive/send via imessage iphone, very strange. So then I goto walmart and purchase a new publicmobile sim card, it not working. I put sim to another phone, it worked. What should I need to do now?

Thank you

Re: No Service on my new iPhone

darlicious — Sun, 23 Jan 2022 07:39:00 GMT

@quangbachle

Is your phone unlocked? What message do you get when you insert the pm sim card? Where did you get phone? Are you the original owner?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: No Service on my new iPhone

quangbachle — Sun, 23 Jan 2022 15:29:34 GMT

Hi,

Oh yes, my phone unlocked. When I insert the pm sim card, it show NO SERVICE.

I live in Vietnam and recently I'm going to Canada as worker. I bought this phone from my friend in very longtime in Vietnam. And yes I'm the original owner.

When searching about this problems, I noticed:

https://www.devicecheck.ca/check-status-device-canada/?fbclid=IwAR018hpYmMxyyDJMYr7E1wYvioDAk6JyzKLeXc1q4gGhpZ0Djx6m997_G2g

My imei :

And I saw my phone BLACKLISTED, I dont know whats wrong in here? Can you please verify for that?

Thank you

Re: No Service on my new iPhone

darlicious — Sun, 23 Jan 2022 14:12:48 GMT

@quangbachle

Please click the arrow on the right side of your post to edit and remove the IMEI of your device as it is a security risk.

Talk to your friend to see if they blacklisted the phone. Otherwise unless you blacklisted the phone it is nearly impossible to get it removed. You will have to get another phone unfortunately.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: No Service on my new iPhone

esjliv — Sun, 23 Jan 2022 14:19:50 GMT

@quangbachle wrote:
Hi,
Oh yes, my phone unlocked. When I insert the pm sim card, it show NO SERVICE.
I live in Vietnam and recently I'm going to Canada as worker. I bought this phone from my friend in very longtime in Vietnam. And yes I'm the original owner.
When searching about this problems, I noticed:
https://www.devicecheck.ca/check-status-device-canada/?fbclid=IwAR018hpYmMxyyDJMYr7E1wYvioDAk6JyzKLeXc1q4gGhpZ0Djx6m997_G2g

My imei : ----
And I saw my phone BLACKLISTED, I dont know whats wrong in here? Can you please verify for that?

Thank you

@quangbachle - we are customers/members just like you here on the Public Forum. WE are not Public Mobile representatives.

If you found your phone listed on the Blacklisted website, sorry to hear this. Either the previous owner or provider listed it this way.

You mentioned you are the original owner, but you also mentioned you bought it from your friend??

So, where did your friend get it from?

Are you currently in Vietnam, or are you in Canada? Public Mobile plans only work whilst you are in Canada. Or in the USA buy additional purchased addon are required.