topic Re: Private messaging in Get Support

Private messaging

darlicious — Sun, 23 Jan 2022 18:18:24 GMT

Where is my outbox in private messaging? When I send a private message to customer support I cannot find any evidence it was sent? Am I missing something really obvious?

Re: Private messaging

0PX9O4 — Sun, 23 Jan 2022 18:19:48 GMT

Re: Private messaging

Meow — Sun, 23 Jan 2022 18:26:12 GMT

See that little envelope at the top right corner on your screen?

It will have numbers in red showing how many messages are waiting for you to read them.

Re: Private messaging

Meow — Sun, 23 Jan 2022 18:28:23 GMT

And when you click on Inbox it offers you Inbox and Sent

Re: Private messaging

darlicious — Sun, 23 Jan 2022 18:42:55 GMT

@Meow

Lol....you are too funny! Those stupid arrows that don't look like arrows but checkmark are the bane of my existence! Well that's one question answered. But I cannot get any questions answered apparently by customer support. Grrrrr....

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Private messaging

Anonymous — Sun, 23 Jan 2022 18:46:12 GMT

@darlicious : I might go looking into your device and see what character encoding it's doing.

Sounds like it's time for the big cat to come out of hiding.

Re: Private messaging

darlicious — Sun, 23 Jan 2022 18:49:51 GMT

@Anonymous

Yep.....its been awhile I am not 100% sure I remember the password! Max sure would like have a prowl around and make his mark but alas he will stay incognito.....

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Private messaging

darlicious — Sun, 23 Jan 2022 19:04:03 GMT

@Anonymous

Max is getting unleashed.....and people wonder why I hate stupid Simple--simon. This is what I see when I went to see my ticket submission.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Private messaging

Anonymous — Sun, 23 Jan 2022 19:09:52 GMT

Do you have a desktop mode?

Maybe try directly into:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outbox

Re: Private messaging

darlicious — Sun, 23 Jan 2022 19:21:28 GMT

@Anonymous

I sent a private message via your copy of my link at 10 am. Submitted ticket via Simple--Simon at 11am. At noon if there is no reply I'm sending max in to deal with it.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Private messaging

darlicious — Mon, 24 Jan 2022 04:09:09 GMT

@Anonymous

So I have yet another tech team ticket opened for the third time. The CSA's cannot see any private messages or support tickets sent via Simple Simon on my darlicious account.

In September it took more than a week for me to get my private messaging to customer support finally working.

At the end of October I lost my private messaging again discovering a day late and a dollar short when I really needed it to save my referrals account. Had I messaged them on Day 90 instead of Day 91 it wouldn't have mattered because they would not have gotten my private messages anyways.

It took nearly the entire month of November to get it fixed again! How long that actually lasted I don't know because I didn't need to contact them again until yesterday. I am back in the same boat having to bounce between accounts to troubleshoot and nothing appears out of place except that whatever I send them doesn't show up on their end. It's like I've been put on the ignore?!!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Private messaging

Anonymous — Mon, 24 Jan 2022 05:11:51 GMT

@darlicious : Well..um...gee..I don't work here. 🙂 Maybe try another device, another browser, incognito mode, clear cache and site cookies, desktop mode. What exactly is your device again? I can't remember if it's an ipad or some other brand/OS.

That link earlier was for your outbox. Do you not see our pm's there? The ones you've sent to me?

Re: Private messaging

darlicious — Mon, 24 Jan 2022 05:45:28 GMT

@Anonymous

Samsung Galaxy S2

Yes I can see all of my outbox including my Simple--Simon tickets. But the CSA's don't see any of them.

I haven't unboxed the Lenovo chromebook yet....

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Private messaging

Anonymous — Mon, 24 Jan 2022 05:59:03 GMT

Oh. I thought you had an image earlier showing nothing.

Take a video and post it of the box opening. It's a thing. Really. 🙂

Yeah maybe they do have the ignore setting just for little ol' you. Not exactly out of the realm of possibility...not you...that they might.

Are you able to send direct to a specific CSA? Or is that frowned upon? Like maybe send direct to one of the senior ones and ask them to actually look.

Re: Private messaging

darlicious — Mon, 24 Jan 2022 06:23:21 GMT

@Anonymous

You know that's probably a clue....when you submit a ticket and it gives you an option to view your ticket I get sent to that blank page.🙄

I might just do that....set up my little tripod with the pixel 3 and film the unboxing. I'll send you the unrated version for your personal viewing!!😉

It's not the first time I was "accidently" put on the ignore by the higher ups!🤔

I don't think that is possible it just gets redirected to CS_Agent. But there is a senior agent that replied initially so I am in good hands at least.☺

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.