topic Re: PM shows as Public parking garage in Get Support

PM shows as Public parking garage

BEER — Fri, 21 Jan 2022 14:55:33 GMT

PM payment shows as Public parking garage on my visa statement.

Is this normal?

Re: PM shows as Public parking garage

0PX9O4 — Fri, 21 Jan 2022 14:56:53 GMT

No it definitely is not! If I were you, I would call my bank first.

Then, if need be, you can send a private message to CS_Agent with your account details so they can look into this for you.

Re: PM shows as Public parking garage

BEER — Fri, 21 Jan 2022 15:02:03 GMT

Just checked past statements and this has been the case for many months. I suspect that this may be a security step.

Re: PM shows as Public parking garage

Anonymous — Fri, 21 Jan 2022 15:04:14 GMT

It's normal.

Re: PM shows as Public parking garage

darlicious — Fri, 21 Jan 2022 15:05:19 GMT

@BEER

I wouldn't panic yet but a little more investigation would be prudent. We are aware of payments showing up as KOODO REAPPROV or PUBLIC MOBILE 855-4782542 BC. How does your charge appear on your statement? Does the charge equal your normal payment +tax? Does it match your renewal date?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: PM shows as Public parking garage

softech — Fri, 21 Jan 2022 15:23:30 GMT

@BEER wrote:
PM payment shows as Public parking garage on my visa statement.
Is this normal?

Yes, very normal. Some people reported that before:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Public-Mobile-Using-Different-company-names-to-charge-my-credit/m-p/759277

https://productioncommunity.publicmobile.ca/t5/Get-Support/Taxes-not-added-in-payment-history/m-p/315249

but I have a feeling it is an issue with the credit card side for putting the wrong description instead of a boo-boo from PM side.

Re: PM shows as Public parking garage

darlicious — Fri, 21 Jan 2022 15:28:38 GMT

@BEER

Lol....must be a VISA thing M/C only lists the merchant and the merchant #.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: PM shows as Public parking garage

computergeek541 — Fri, 21 Jan 2022 15:46:58 GMT

Re: PM shows as Public parking garage

Meow — Fri, 21 Jan 2022 17:13:35 GMT

Yes, that is very normal.

Look at my statement:

I never tried to call those 2 phone numbers. Anybody tried? Who is on the other side? PM live support????? 😎😋

Re: PM shows as Public parking garage

softech — Fri, 21 Jan 2022 17:08:57 GMT

"Good Morning and welcoming to Translink customer information..."

Not just a garage, you can in fact look up bus time if you have the stop number

@Meow @BEER curious, what kind of visa/mastercard you have? wonder if it is only for a particular visa/mastercard issue with the wrong description

Re: PM shows as Public parking garage

computergeek541 — Fri, 21 Jan 2022 17:17:00 GMT

Re: PM shows as Public parking garage

Zyl — Fri, 21 Jan 2022 18:09:32 GMT

@BEER Yes it's perfectly normal. I have been advised that it's just a description and doesn't mean anything. As long as the payment is taken by public mobile or Koodo (they share the same payment system), it's fine. In fact, it's just VISA that shows this. Other credit card issuers don't even display this info. The first time I saw this, it freaked me out too. I thought I got SIM hacked. LOL.

Re: PM shows as Public parking garage

Zyl — Fri, 21 Jan 2022 19:15:28 GMT

@0PX9O4 @Anonymous it's actually perfectly normal. It's just a description that somehow only shows up on VISA statements.

Re: PM shows as Public parking garage

0PX9O4 — Fri, 21 Jan 2022 18:25:09 GMT

@Zyl wrote:
@0PX9O4 it's actually perfectly normal. It's just a description that somehow only shows up on VISA statements.

Weird. I've only ever used a visa to pay for my PM services for the last several years, but it didn't ever show up as a parking garage. Maybe it's with some banks?

Re: PM shows as Public parking garage

computergeek541 — Fri, 21 Jan 2022 20:06:18 GMT

@BEER wrote:
PM payment shows as Public parking garage on my visa statement.
Is this normal?

I disagree with the suggestions to contact Public Mobile and to contact the credit card company. Merchants classify different types of businesses differently, specifically for reward and cashback purposes. Unless you have a credit card that gives extra benefits for charges to cell phone companies, none of this makes a difference. In addition, the credit card issuer's description does also say that Public Mobile is communications company, although I don't see that as a factor.

Re: PM shows as Public parking garage

computergeek541 — Fri, 21 Jan 2022 22:55:38 GMT

Re: PM shows as Public parking garage

Nezgar — Sat, 22 Jan 2022 09:42:20 GMT

@BEER wrote:
PM payment shows as Public parking garage on my visa statement.

Well, I guess the one upside of this is that if you have a cashback credit card that gives a higher percent back for the "transportation purchases" category, that's better than the base rate you'd get otherwise. It's weird though that your bank provides the translink customer information phone numeber though. 😂

For example, "transportation purchases" yields a 2% cashback rate with the CIBC Dividend Visa Infinite card. What kind of card do you have (Visa or MC?) I wonder if it shows up differently for MC vs Visa vs Amex etc.

I have no direct transactions to compare myself since I found that I can get a 4% cashback rate by purchasing payment vouchers at grocery stores or gas stations, as the amount is then considered under the grocery/gas cashback category, and also running for a really long time on an account credit from a large topup voucher I bought with no PST while in Alberta last year. 😉

Re: PM shows as Public parking garage

Zyl — Sun, 23 Jan 2022 09:59:44 GMT

@Nezgar wrote:
@BEER wrote:
PM payment shows as Public parking garage on my visa statement.
Well, I guess the one upside of this is that if you have a cashback credit card that gives a higher percent back for the "transportation purchases" category, that's better than the base rate you'd get otherwise. It's weird though that your bank provides the translink customer information phone numeber though. 😂

For example, "transportation purchases" yields a 2% cashback rate with the CIBC Dividend Visa Infinite card. What kind of card do you have (Visa or MC?) I wonder if it shows up differently for MC vs Visa vs Amex etc.

I have no direct transactions to compare myself since I found that I can get a 4% cashback rate by purchasing payment vouchers at grocery stores or gas stations, as the amount is then considered under the grocery/gas cashback category, and also running for a really long time on an account credit from a large topup voucher I bought with no PST while in Alberta last year. 😉

If you use payment vouchers, then you won't get the Autopay reward from Public Mobile which deducts $2 from your bill. Unless your plan cost is $50 and above, that's more than the 4% cashback you will receive from the credit card company not to mention you get additional cashback % from your credit card for that payment.

And no that payment does not get the higher cashback % just because of the description being "parking garage". That's just a description. The cashback % is determined by the merchant code that the merchant in this case Public Mobile uses when posting the payment and I am sure it's not "transportation".

Re: PM shows as Public parking garage

darlicious — Sun, 23 Jan 2022 10:53:01 GMT

@Zyl

You do not need to use autopay to pay for your plan renewal to earn the $2 reward and recieve the 500mb bonus ( the $15 plan's autopay bonus does not actually require autopay registration) you only need to have a card registered for autopay. The card can have no balance, be over its limit, on hold, expired (if registered before expiry) or it could even be reported lost or stolen ( just make sure it doesn't actually ever get used for autopay.) Many of us have spent credit gift cards registered. I even used a kelloggs $5 visa gift card for quite awhile!😁

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: PM shows as Public parking garage

Nezgar — Sun, 23 Jan 2022 15:02:55 GMT

@Zyl Ive carried an account credit on my account for almost all of my time with Public Mobile (2-years), and I still benefit from the auto-pay $2 reward each 30-days.

Many here recommend ensuring at least enough credit on your Public Mobile account to cover the cost of the next plan renewal because the auto-pay doesn't always work... it's rare, but we see enough reports of it in the forums happening to people where they have to manually apply a payment after this event...

And if you purchase your payment vouchers from a vendor that qualifies for the 4% cashback category then you can take advantage of that too.