topic Re: Detail call log in Get Support

Detail call log

Chicobeto — Sun, 23 Jan 2022 03:42:17 GMT

How can I get a list of all my incoming calls because I am being harassed and I cant do anything until I have those details. Please help me

Re: Detail call log

0PX9O4 — Sat, 22 Jan 2022 17:32:33 GMT

@Chicobeto

You can find this in self serve.

Re: Detail call log

BKNS27 — Sat, 22 Jan 2022 17:34:00 GMT

@Chicobeto

Just login to your Self Serve account and View My Usage and print it out.

Re: Detail call log

softech — Sat, 22 Jan 2022 17:36:36 GMT

@Chicobeto

You can get it from My Account - Usage History (https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/call-history/)

https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/

just filter out the date range you want and copy and past each page to Excel

DO NOT trust the sorting there It look sorted and they group some of them together. But if you go through each page, you will find more entries not sorted. So, do not trust the sort, just go through each page

Re: Detail call log

will13am — Sat, 22 Jan 2022 18:12:01 GMT

@Chicobeto , actually I find the call logs on the phone itself to be quite solid. Check out the call history on the phone and see if that meets your needs.

Re: Detail call log

Yummy — Sat, 22 Jan 2022 18:31:05 GMT

You can see all your incoming/outgoing calls through self-serving account.

System is not exactly friendly as you can see max 15 lines so you will have to scroll through pages. And there is no option to export usage into pdf or similar file.

That option might be available to CSA but you will complete this process with copy/paste into doc than to wait for their response.

Be aware that numbers 'calling' you are most likely spoofed unless single number is calling you all the time.

Re: Detail call log

vivic66 — Sat, 22 Jan 2022 18:34:16 GMT

@will13am wrote:
@Chicobeto , actually I find the call logs on the phone itself to be quite solid. Check out the call history on the phone and see if that meets your needs.

Call logs on the phone itself may not display all the history if you set certain time period for "Do Not disturb". The call history during this period may disappear on some phones.

Re: Detail call log

Yummy — Sat, 22 Jan 2022 18:41:48 GMT

@vivic66 wrote:
@will13am wrote:
@Chicobeto , actually I find the call logs on the phone itself to be quite solid. Check out the call history on the phone and see if that meets your needs.
Call logs on the phone itself may not display all the history if you set certain time period for "Do Not disturb". The call history during this period may disappear on some phones.

If phone is off line, turned off, airplane mode is on, all calls will go into voice mail with no history recorded.

Re: Detail call log

darlicious — Sun, 23 Jan 2022 06:52:06 GMT

@Chicobeto

Your daily usage logs go back 30 days if you need farther back then that I believe customer support can access 90 days but you would have to ask them to confirm. You can private message @LurganIeUk and ask if his excel program will work for you to print out your daily usage logs.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.