topic Re: US roaming in Get Support

US roaming

tanyaroswyn — Sat, 22 Jan 2022 04:46:52 GMT

Anybody else have a useless time adding US roaming talk and text? I just paid for both for an urgent call to the bank and it was a waste of money - I ended up using Skype to call because my phone wouldn’t let me call a 1888 number in Canada from the US

Re: US roaming

gpixel — Sat, 22 Jan 2022 05:01:51 GMT

Re: US roaming

HALIMACS — Sat, 22 Jan 2022 04:57:38 GMT

@tanyaroswyn

Buying add ons is a two step process

First add funds.

Then select add on.

You may have to select the US carrier from your network connections, & try rebooting your device after purchase.

Re: US roaming

computergeek541 — Sat, 22 Jan 2022 04:57:58 GMT

@gpixel wrote:
@tanyaroswyn
sorry but you purchased the wrong add-on. you needed the long distance add-on not the us roaming

I think that you may have read that wrong. While a customer is in the U.S., a Public Mobile long distance add-on would not enable more outgoing calling destinations.

@tanyaroswyn

I have a feeling that that Public Mobile's systems might consider toll free numbers as a different category of calling destination.

Re: US roaming

Dunkman — Sat, 22 Jan 2022 04:58:59 GMT

@tanyaroswyn

Another person had issues recently calling 1-800- from the United States. Can you call other regular Canada numbers? US numbers?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Calling-1-800-numbers-from-usa/m-p/761554#M4085

Glad that you were able to contact via Skype. Or another option would have been to try call the actual local Canada number, instead of the 1 888 number.

Re: US roaming

softech — Sat, 22 Jan 2022 04:59:36 GMT

@tanyaroswyn just want to clarify, you are in US now and try to call back Canada?

If so, did you see the add on in your plan details page (https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/) If you do not see the Roaming add-on there, then check if you have the money was in fact sitting as Available Fund and never used to finish the purchase of the add-on?

If you see the roaming add-on there, then try to change the Network selection to Manual and try to connect to AT&T or T-Mobile. Try them both to see which one works better

Re: US roaming

esjliv — Sat, 22 Jan 2022 15:08:15 GMT

@tanyaroswyn - do you know if this 1888 number in Canada is even available to call while outside of Canada?

Can someone else make the call successfully from the USA to this number?

I think most of these numbers are available within North America.

But I do know, some 1800 USA numbers I have tried to call from Canada to USA, in the past, have not worked (as they are for calling within USA only).

Re: US roaming

tanyaroswyn — Sat, 22 Jan 2022 20:45:08 GMT

Thx @HALIMACS i did the two step process and it shows up on my add-ones but didn’t try rebooting my phone.

Re: US roaming

tanyaroswyn — Sat, 22 Jan 2022 20:47:12 GMT

@computergeek541 ive been able to call that number in Canada but it just wouldn’t work from the States.

Re: US roaming

tanyaroswyn — Sat, 22 Jan 2022 20:49:52 GMT

@esjliv @I don’t know if anybody can call it from the States on a different plan. I was at the airport and am gone from the States now, so good thing for Skype. I have a feeling you might be right though since the add-on did show up on my account.

Re: US roaming

tanyaroswyn — Sat, 22 Jan 2022 20:51:34 GMT

@softech I didn’t even know it was possible to manually change the network, I’m gone from the US now but will try that if I’m ever in that situation again!