topic Re: reaactivate exsiting number in Get Support

reaactivate exsiting number

wizard1 — Sat, 22 Jan 2022 15:05:17 GMT

Hi i have an existing number and it is about to expire in 24 hrs i am unable to log in because i forgot my security answer. Plese advise what to do. Much appreciated.

Re: reaactivate exsiting number

softech — Sat, 22 Jan 2022 05:19:58 GMT

@wizard1 About to expire in 24 hours as in it already got suspended for 89 days?

do you know the 4 digit pins? did you try to load fund via *611?

But you should have enough time to get your login back and then make a manual payment. Just open ticket with PM Support

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Forgot Login Information ", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: reaactivate exsiting number

esjliv — Sat, 22 Jan 2022 15:01:49 GMT

@wizard1 wrote:
Hi i have an existing number and it is about to expire in 24 hrs i am unable to log in because i forgot my security answer. Plese advise what to do. Much appreciated.

@wizard1 - are you really at the 89th day of your nonpay/suspended status!?

In case Customer Support (CSA) does not get you logged back in time (methods to contact them provided by @softech ) ...
See all methods available for topping up your account for today: https://www.publicmobile.ca/en/on/get-help/articles?q=payment

Re: reaactivate exsiting number

Yummy — Sat, 22 Jan 2022 19:19:47 GMT

I hope client is not at its 89th suspension day as it might lose PM service/account in no time 😞

Re: reaactivate exsiting number

dabr — Sat, 22 Jan 2022 19:42:18 GMT

@wizard1 TBH since you are on the last day before losing your account/number, I would just get a voucher from Recharge.com. They will email the voucher PIN which can be loaded either via self serve or by dialing 611 on your phone. Yes they charge a fee for the service, but this might be one of those times where paying the fee makes sense. Good luck.