topic Re: LNYGIFT promo email (Eligible or not eligible that is the question) in Get Support

LNYGIFT promo email (Eligible or not eligible that is the question)

metalsmith87 — Sat, 22 Jan 2022 18:14:35 GMT

The new LNYGIFT promo email running till Mar 1st stated my eligibility. I added funds to cover the $25 minimum, added the promo code LNYGIFT and it tells me in not eligible. What is this? Thanks 👍

Re: LNYGIFT promo email (Eligible or not eligible that is the question)

0PX9O4 — Sat, 22 Jan 2022 18:17:18 GMT

@metalsmith87

I'm assuming you just activated a new line recently, and are already on the $25 monthly plan with no other bonus codes applied?

If so, it sounds like this could be a potential system error. Please go ahead and send a private message to CS_Agent with your account details so they can look into this for you.

Re: LNYGIFT promo email (Eligible or not eligible that is the question)

metalsmith87 — Sat, 22 Jan 2022 18:18:31 GMT

I am on the $15 currently and was upping it to $25 + promo code.

Re: LNYGIFT promo email (Eligible or not eligible that is the question)

0PX9O4 — Sat, 22 Jan 2022 18:20:29 GMT

Sorry @metalsmith87 but I don't think you're eligible for the plan since you are an existing customer from before the code being applied. How long has your account been active now?

Re: LNYGIFT promo email (Eligible or not eligible that is the question)

Yummy — Sat, 22 Jan 2022 18:22:04 GMT

I believe all PM promos are always for NEW customers only. Not for existing even if you want to upgrade your plan.

Re: LNYGIFT promo email (Eligible or not eligible that is the question)

metalsmith87 — Sat, 22 Jan 2022 18:24:12 GMT

Why would public mobile send promo emails to existing customers stating their eligibility explicitly only to not be eligible? It's the same email on the account.

Re: LNYGIFT promo email (Eligible or not eligible that is the question)

metalsmith87 — Sat, 22 Jan 2022 18:25:42 GMT

This is false advertising by public mobile IMO 😦

Re: LNYGIFT promo email (Eligible or not eligible that is the question)

0PX9O4 — Sat, 22 Jan 2022 18:36:42 GMT

@metalsmith87 wrote:
This is false advertising by public mobile IMO 😦

Is it, though?

Re: LNYGIFT promo email (Eligible or not eligible that is the question)

metalsmith87 — Sat, 22 Jan 2022 18:36:49 GMT

yes false advertising

Re: LNYGIFT promo email (Eligible or not eligible that is the question)

0PX9O4 — Sat, 22 Jan 2022 18:38:21 GMT

The email in your screenshot states "when you activate on any plan $25+". You did not just activate on any plan $25+.

Re: LNYGIFT promo email (Eligible or not eligible that is the question)

metalsmith87 — Sat, 22 Jan 2022 18:38:28 GMT

And that's what I was doing.

Re: LNYGIFT promo email (Eligible or not eligible that is the question)

Dunkman — Sat, 22 Jan 2022 18:47:45 GMT

Unfortunately, this special promotion codes are only for new activations/customers. Not for existing accounts and upgrades.

If you purchased a new SiM card and activate a new account, you would qualify for this promotion.

Re: LNYGIFT promo email (Eligible or not eligible that is the question)

LeePublic — Sat, 22 Jan 2022 19:49:41 GMT

Based on your response, current customers who upgrade their plans aren't eligible for the Lunear New Year promo because the promo IS for NEW customers, not current customers.