topic Re: Cannot send or receive text messages/mms after switching to Public in Get Support

Cannot send or receive text messages/mms after switching to Public

peterdudgeon28 — Sat, 22 Jan 2022 15:15:10 GMT

See above

I want a call back

Re: Cannot send or receive text messages/mms after switching to Public

0PX9O4 — Fri, 21 Jan 2022 20:18:33 GMT

PM does not offer any support over the phone (it is exclusively through this community forum). Also, this issue is most likely to be phone related and if it is so, PM agents will not be able to offer you any assistance with it.

(1) Can you share what phone you are using?

(2) What happens when you try to send a text message?

(3) Is this a new phone number? Or did you port it from a previous provider?

(4) How long have you been with PM now?

Re: Cannot send or receive text messages/mms after switching to Public

hTideGnow — Fri, 21 Jan 2022 20:22:25 GMT

HI @peterdudgeon28 ,

we might need more information from you.

How long you have joined PM?

is your voice calls working on both incoming and outgoing?

is your Mobile data working?

and just want to confirm, MMS requires Mobile data, did you check if your Mobile Data is enabled?

Re: Cannot send or receive text messages/mms after switching to Public

peterdudgeon28 — Fri, 21 Jan 2022 20:25:13 GMT

I just joined yesterday, my data is turned on

I set up a Public Mobile access point.

My phone is a brand new galaxy s9, i ported my number from Bell

Re: Cannot send or receive text messages/mms after switching to Public

peterdudgeon28 — Fri, 21 Jan 2022 20:26:11 GMT

When I try and send picture or text messages it looks as though they have gone like normal.

Re: Cannot send or receive text messages/mms after switching to Public

peterdudgeon28 — Fri, 21 Jan 2022 20:26:56 GMT

Everything else on this phone is wotking normally

Re: Cannot send or receive text messages/mms after switching to Public

hTideGnow — Fri, 21 Jan 2022 20:27:37 GMT

@peterdudgeon28 wrote:
When I try and send picture or text messages it looks as though they have gone like normal.

HI @peterdudgeon28

So, there is no error message you got? There are check mark showing it sent?

and can you confirm if your mobile data is working well?

Re: Cannot send or receive text messages/mms after switching to Public

0PX9O4 — Fri, 21 Jan 2022 20:28:18 GMT

@peterdudgeon28

This is likely to be a problem with the porting process not having been completed fully. I'll private message you a phone number to call for this. Watch out for you in your community inbox now!

Re: Cannot send or receive text messages/mms after switching to Public

BKNS27 — Fri, 21 Jan 2022 20:28:34 GMT

@peterdudgeon28

Did you reply to the SMS text with YES confirming that you are switching from your previous carrier?

This is a very important step to complete your porting of your number. What is your issue? In most cases, we can help you with your issue if you can go into details of your problem.

Community members here are PM customers and are not PM staff. PM is an online service so no one will call you back.

You need to click on the SIMon Chat button or private message a CS_Agent.

Re: Cannot send or receive text messages/mms after switching to Public

peterdudgeon28 — Fri, 21 Jan 2022 20:30:43 GMT

I can also make calls but not receive calls

Re: Cannot send or receive text messages/mms after switching to Public

hTideGnow — Fri, 21 Jan 2022 20:33:06 GMT

@peterdudgeon28 ok, great you confirm about not able to receive calls, please call the number we sent you to confirm porting status

And, did you reply YES to the text from your preivous provider to approve the porting ? you did so within 90 minutes?

Re: Cannot send or receive text messages/mms after switching to Public

0PX9O4 — Fri, 21 Jan 2022 20:32:04 GMT

@peterdudgeon28

Please call the number that I sent you. And once you're done with the call, please come back here and tell us all what happened. All the best! 🙂

Re: Cannot send or receive text messages/mms after switching to Public

peterdudgeon28 — Fri, 21 Jan 2022 20:32:06 GMT

I can make a voice call, but not recieve one

Re: Cannot send or receive text messages/mms after switching to Public

BKNS27 — Fri, 21 Jan 2022 20:35:36 GMT

@peterdudgeon28

First check to see if your phone if the "Do Not Disturb" setting is turned on. If it is, disable the setting.

Second, reboot your phone by power off your phone then wait a few minutes then power on the phone.

Let us know if that works.

Re: Cannot send or receive text messages/mms after switching to Public

darlicious — Fri, 21 Jan 2022 20:51:00 GMT

Edit:

Aha now that you have confirmed you cannot recieve calls then do call the telus porting department with your account number from Bell. Put the Bell sim back in your phone to reply YES to the PAT (porting authorization text) within 90 min of receiving it. Ignore below if after your port completes the rest of your services work normally.

@peterdudgeon28

If all of your other services are working then this is not a porting issue and the telus porting department can not help you. Can you post a screenshot of your APN? Is your OS up to date? Make sure their are no software updates available to you otherwise update your OS and reboot your phone before you check your APN to the one below. There are a couple of slightly different APN's that can work for public mobile.

Name

Mobile Internet

APN

sp.mb.com

Proxy

Not set

Port

Not set

Username

Not set

Password

Not set

Server

Not set

MMSC

http://aliasredirect/proxy/mb/mmsc

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

Authentication type

Not set

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN roaming protocol

IPv4

APN enable/disable

APN enabled

Bearer

Unspecified

MVNO type

GID

MVNO value

4D4F

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Cannot send or receive text messages/mms after switching to Public

esjliv — Sat, 22 Jan 2022 01:40:49 GMT

@peterdudgeon28 wrote:
See above
I want a call back

@peterdudgeon28 - if this is a Bell cell phone port, it should only take 2-3 hours to complete.

If this is a Bell landline transfer this normally takes 3+ days to complete.

Incoming calls are the last to port over.

Do not cancel the Bell services.

As for texting, if this was a cell phone port, this should work by this time.

EDIT - perform a reset of your device's Network Settings:

From the Home screen, swipe up on an empty spot to open the Apps tray.
Tap Settings > General Management > Reset > Reset network settings.
Tap RESET SETTINGS.
If you have set up a PIN, enter it.
Tap RESET SETTINGS. Once complete, a confirmation window will appear.

Is this a new phone to you? Or, was it working under another provider before?

Do you happen to have Chat Features turned on? Maybe turn this feature off and try SMS and MMS (with data on).

Disable your Chat Features:

Open Messages
Tap More options > Settings > Chat features
Turn Enable chat features off