topic Re: I need my min in Get Support

I need my min

Calib1 — Fri, 21 Jan 2022 18:00:35 GMT

Everything I do won't work I need a call

back

Re: I need my min

darlicious — Fri, 21 Jan 2022 18:05:41 GMT

There is no one to call you. You have the community or customer support to help you. Give us the details of your issue and we will help you solve the issue. Call 611 from your phone and tell us what it tells you.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: I need my min

esjliv — Fri, 21 Jan 2022 18:18:54 GMT

@Calib1 wrote:
Everything I do won't work I need a call
back

@Calib1 - Are you a new customer?

Or, are you an existing customer that used to have working services, now it does not?

Details are needed to identify the correct troubleshooting.

Did you activate recently ?

If so, try:

rebooting your phone
remove and reinsert your SIM card
is your phone locked to its previous provider, you need to contact them to unlock it
is your phone blacklisted, check here: https://www.devicecheck.ca/check-status-device-canada/

Did your transfer a number over to Public Mobile?

If so, you need to accept an SMS text to approve the port on the previous SIM card. Insert the old SIM and wait for the text.

Re: I need my min

0PX9O4 — Fri, 21 Jan 2022 18:23:39 GMT

@Calib1

If you feel like the community support is not helpful for you, you may instead send a private message to CS_Agent with your account details so they can help you directly.

Re: I need my min

Meow — Fri, 21 Jan 2022 18:25:35 GMT

Could you please explain what kind of problem do you have. We might be able to assist before you send a message to CSA.

Re: I need my min

BKNS27 — Fri, 21 Jan 2022 18:33:54 GMT

@Calib1

Did you port your old number over to PM or did you pick a new number?

We can help you if you can give more details of your issue.

Re: I need my min

darlicious — Fri, 21 Jan 2022 18:43:15 GMT

@0PX9O4

No pm community support isn't very helpful when all you give is the same one line answer to contact customer support in your search for bravos and solutions.....sad really and a middle finger to every community member who actually puts the effort in to help customers.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.