topic Invoice for 2022 payments in Get Support

Invoice for 2022 payments

derekjay123 — Fri, 21 Jan 2022 15:41:07 GMT

Hello - I need to get an invoice detailing all of my payments for the 2021 calendar year (for my income taxes) as I am self-employed and use this phone as a business phone.

Thanks!

Re: Invoice for 2022 payments

0PX9O4 — Fri, 21 Jan 2022 15:42:21 GMT

@derekjay123

Customer service can get you this. Private message them here: CS_Agent with your account details to request it.

Re: Invoice for 2022 payments

hTideGnow — Fri, 21 Jan 2022 15:44:48 GMT

@derekjay123 OK, for this particular case, you really need to open a ticket with PM Support. They might need as many as 3 weeks to prepare

To open a ticket with PM support, click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

Type: I need a one-time invoice sent to me
It will give you some options and one of them is "I need a one-time invoice sent to me", click on it,
Then click "Contact Us" , and then click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Invoice for 2022 payments

0PX9O4 — Fri, 21 Jan 2022 15:51:37 GMT

@derekjay123

I wouldn't recommend bothering with the ticketing system since it's known to be problematic and bothersome. Just send a private message with all the info agents would need: CS_Agent

Re: Invoice for 2022 payments

derekjay123 — Fri, 21 Jan 2022 15:52:54 GMT

Thx - I started the 'get a ticket' process and looked cumbersome - will def just try instant messaging them. Thx!!

Re: Invoice for 2022 payments

derekjay123 — Fri, 21 Jan 2022 15:53:17 GMT

thx