topic Re: Phone Return in Get Support

Phone Return

Jet71 — Fri, 21 Jan 2022 15:02:18 GMT

How long usually does it take for Public Mobile to get back to you and refund money for a phone purchase?

Phone was delivered and non operational when opened so returned immediately.

Re: Phone Return

0PX9O4 — Fri, 21 Jan 2022 15:03:45 GMT

I don't have personal experience with this, but would expect that it should take no more than a few days. If it's been more than a week since they received the phone back, you may wish to send a private message to CS_Agent with your order details so they can refund you right away.

Re: Phone Return

0PX9O4 — Fri, 21 Jan 2022 15:04:54 GMT

@Jet71

Also, that is wild that you were sent a phone that was not working when it was received! 😯🙄

Re: Phone Return

Jet71 — Fri, 21 Jan 2022 15:10:05 GMT

Seem to have an issue trying CS Agent link. I have no account or phone number because this was to be a new activation. Tracking shows the received phone 3 weeks ago.

Re: Phone Return

darlicious — Fri, 21 Jan 2022 15:15:00 GMT

@0PX9O4

Try not to just guess....

@Jet71

Contact customer support with your order #, email, the shipping address that your device was shipped to and request a refund and a return prepaid shipping envelope to return the phone. It should arrive in 5 business days and if returned promptly pm aims to refund your card within 3 business days of receiving the returned device.

Make sure you leave a detailed message of the devices issues so you also have a record of the faulty device's issues.....even with a hassle free 30 day return policy it never hurts to be prepared.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Phone Return

softech — Fri, 21 Jan 2022 15:18:09 GMT

@Jet71 wrote:
Seem to have an issue trying CS Agent link. I have no account or phone number because this was to be a new activation. Tracking shows the received phone 3 weeks ago.

@Jet71 You can still open ticket by direct message to PM Support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You don't need to have a Self-Serve My Account to open this ticket. You already have everything, a Community Account is al. you need

Also, you direct message with PM Support, monitor your Community inbox, envelope on the top right,CS Agent will reply and work with you via messaging there

Re: Phone Return

darlicious — Fri, 21 Jan 2022 15:24:36 GMT

@Jet71

Just give the CSA the other info I listed in the body of my post.

Order#.
Shipping address.
Email

That should suffice.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.