topic Re: Bonus SIM card not received in Get Support

Bonus SIM card not received

DavidNicklin — Sat, 29 Jan 2022 15:45:36 GMT

I was promised a bonus SIM card on my first SIM card purchase. It didn't come. Where is IT. Order #282259

Re: Bonus SIM card not received

0PX9O4 — Fri, 21 Jan 2022 14:51:22 GMT

This has been happening a lot lately. Just send a private message to CS_Agent with your order details so they can get you the extra SIM.

Re: Bonus SIM card not received

darlicious — Fri, 21 Jan 2022 14:54:11 GMT

@DavidNicklin

Someone lately gapped out in the shipping department and has been shorting orders or forgetting to add sim cards at all. Contact customer support and include your order number and explain the issue and ask for either a credit or another card to be shipped out to you.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Bonus SIM card not received

computergeek541 — Fri, 21 Jan 2022 17:18:20 GMT

Re: Bonus SIM card not received

DavidNicklin — Sat, 29 Jan 2022 13:52:43 GMT

Bonus card now received. Very happy. Thanks PM