topic Re: my sim card stopped working in Get Support

my sim card stopped working

apollo2004 — Thu, 20 Jan 2022 18:13:58 GMT

So my sim card stopped working all of a sudden. I have no WiFi and this is my only mode of communication. The sim card isn't that old. I just got a new one in 2020 I believe. Please advise what I need to do. I can't use my phone and am isolated. Only sporadic use of WiFi.

Re: my sim card stopped working

Anonymous — Thu, 20 Jan 2022 18:17:39 GMT

What stopped working? Everything? Calls in/out? Texts in/out? Internet browsing? Can you log in to your account? Can you dial 611? Not sure if Koodo is being shown for renewals but did you possibly cancel a payment from Koodo wondering why Koodo?

Re: my sim card stopped working

LeePublic — Thu, 20 Jan 2022 18:23:46 GMT

Could it be your cell plan went into suspension? Log in to your Self serve and see. Need more information about your issue. If there was no wifi and celluar, then how did you access the PM Community?

Re: my sim card stopped working

Dunkman — Thu, 20 Jan 2022 18:19:43 GMT

@apollo2004

Sorry to hear about your troubles. More details would be helpful. SIM card rarely become defective.

Any message on your phone?

Can you check your account status: active or suspended?

If possible, try your SIM card in another working phone. Helps determine whether hardware issue versus PM service problem.

Maybe try rebooting your phone. Remove SIM card and re-insert card.

Re: my sim card stopped working

hTideGnow — Thu, 20 Jan 2022 18:20:36 GMT

HI @apollo2004 Did you login to My Account and confirm if your account is Suspended or Active?

If it shows Active, please try to reseat your SIM. Simply power down your device and putt the SIM out for a minutes. Then you can put it back in and test

Also, you might want to try your SIM in another phone and see if you get the same result

In case you need a new SIM, you can buy it from a retail store and then Login to My Account and click Change SIM when you are ready to change to the new SIM

Re: my sim card stopped working

Yummy — Thu, 20 Jan 2022 18:21:10 GMT

Could you clarify 'stopped working'?

You cannot receive/send calls/SMS?

What your PM self-serving account says? Is your account active? Did it go into suspension by any chance?

Can you try your SIM in any other phone?

Does your phone says your provider is PM or even that is not showing up?

Re: my sim card stopped working

Yummy — Thu, 20 Jan 2022 18:23:31 GMT

Check your SIM Card Status in your phone. Mobile network type? Service state?

Re: my sim card stopped working

BKNS27 — Thu, 20 Jan 2022 19:35:09 GMT

@apollo2004

Check your modem or router to see if there is working properly. You might need to unplug it for 30 seconds then power it on.

Also, check if there is a blackout for your wifi carrier.

Re: my sim card stopped working

computergeek541 — Thu, 20 Jan 2022 19:43:02 GMT

Re: my sim card stopped working

fdrcamb519 — Thu, 20 Jan 2022 19:59:13 GMT

@apollo2004 @What is the model of phone you have.

Re: my sim card stopped working

esjliv — Fri, 21 Jan 2022 02:58:06 GMT

@apollo2004 wrote:
So my sim card stopped working all of a sudden. I have no WiFi and this is my only mode of communication. The sim card isn't that old. I just got a new one in 2020 I believe. Please advise what I need to do. I can't use my phone and am isolated. Only sporadic use of WiFi.

@apollo2004 - you are referencing Wifi, do you mean Data? Or, are you really having Wifi issues with a modem and/or internet provider?

If you have no Wifi, and also no Data perhaps this is why you have not been around to answer some of the questions being asked...🤔

For network issues, try one or more of the below to troubleshoot:

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls

Re: my sim card stopped working

computergeek541 — Fri, 21 Jan 2022 05:00:40 GMT

@BKNS27 wrote:
@apollo2004
Check your modem or router to see if there is working properly. You might need to unplug it for 30 seconds then power it on.
Also, check if there is a blackout for your wifi carrier.

Wi-Fi isn't related to the Pubic Mobile service and there isn't anything that can be done to a wireless router to fix a non-working Public Mobile SIM card or service.

Re: my sim card stopped working

Anonymous — Fri, 21 Jan 2022 05:03:56 GMT

@computergeek541 wrote:

Wi-Fi isn't related to the Pubic Mobile service and there isn't anything that can be done to a wireless router to fix a non-working Public Mobile SIM card or service.

@computergeek541 : Would you mind copy/pasting that to another user around here. 🙂 Although they've been oddly quiet for a while. I guess they're busy with life. And their friend. hmmm

Re: my sim card stopped working

pmuser12345 — Sat, 22 Jan 2022 01:40:32 GMT

My sim card stopped registering yesterday as well. I fortunately have wifi and am accessing the Public Mobile community on my laptop. I've tried other SIM cards, they don't register either. It must be a Public Mobile issue. Have you had any luck getting it to register?

Re: my sim card stopped working

pmuser12345 — Sat, 22 Jan 2022 01:41:43 GMT

Hey z10, I can't dial out at all. not even 611

Re: my sim card stopped working

Anonymous — Sat, 22 Jan 2022 01:44:49 GMT

Hey pmuser: Have a look at devicecheck.ca just in case for starters.

Edit: also...did you perchance chargeback a mysterious charge from Koodo?

Re: my sim card stopped working

esjliv — Sat, 22 Jan 2022 01:44:48 GMT

@pmuser12345 wrote:
My sim card stopped registering yesterday as well. I fortunately have wifi and am accessing the Public Mobile community on my laptop. I've tried other SIM cards, they don't register either. It must be a Public Mobile issue. Have you had any luck getting it to register?

@pmuser12345 - have you recently activated a SIM card?

Were you successfully charged for the activation and had services up until yesterday, for how long?

What does it say for your status on your Self Serve account? https://selfserve.publicmobile.ca/Overview/

Do you have another phone you can put your SIM card into and test it?

Try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily), does this provide services.

Re: my sim card stopped working

esjliv — Sat, 22 Jan 2022 01:46:13 GMT

@Anonymous wrote:
Edit: also...did you perchance chargeback a mysterious charge from Koodo?

@Anonymous - I was going to ask that...but hoping this was not the case....🤞

Re: my sim card stopped working

pmuser12345 — Sat, 22 Jan 2022 01:46:41 GMT

phew... Its not black listed

Re: my sim card stopped working

pmuser12345 — Sat, 22 Jan 2022 01:48:38 GMT

No that I know of.