topic Re: CANCEL ACCOUNT in Get Support

CANCEL ACCOUNT

Don511 — Fri, 21 Jan 2022 02:25:44 GMT

Hi wanting to cancel my account having a difficult time porting my existing number over and getting frustrated with lack of customer support’

Thanks Don

Re: CANCEL ACCOUNT

0PX9O4 — Fri, 21 Jan 2022 02:28:08 GMT

@Don511

Please send a private message to CS_Agent with your account details so they can look into this for you.

Re: CANCEL ACCOUNT

esjliv — Fri, 21 Jan 2022 02:28:35 GMT

@Don511 - you need your Public Mobile account to be Active (unless it is a port to Koodo or Telus) in order to port to another provider.

IS it active? What is the issue you are having?

Public Mobile representatives are called CSA and methods to reach them here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: CANCEL ACCOUNT

softech — Fri, 21 Jan 2022 02:28:46 GMT

@Don511 so, you are trying to port in your number INTO PM?

if so, what was the issue? give us more information and we can likely advise.

Main thing, did you get a text from your previous provider? did you reply YES within 90 minutes?

The porting process is usually smooth as long as you didn't miss the text

Re: CANCEL ACCOUNT

Yummy — Fri, 21 Jan 2022 02:34:08 GMT

What issues you are having porting into PM?

It is straight forward: initiate port, leave OLD SIM in your phone; wait until you get porting message; reply YES within 90 minutes; done.

But if you want to cancel PM account, just remove your credit card from the file, deactivate autopay and next renewal will fail and your account will be suspended. You will have 90 days to reactivate it and if you do not reactivate it, it will be permanently cancelled.

Re: CANCEL ACCOUNT

HALIMACS — Fri, 21 Jan 2022 02:42:30 GMT

@Don511

Perhaps focus some of that frustration towards the new provider.

Shouldn't they have made this process seamless for you, much like the several activations I've made/assisted with friends/family over to public mobile.

Re: CANCEL ACCOUNT

darlicious — Fri, 21 Jan 2022 02:52:38 GMT

@HALIMACS

Ummm....Im pretty sure pm is the new provider.

@Don511

Well you found the community now so we can help. Can you quickly tell us the main issue with porting your number? If you have not replied YES to the PAT(porting authorization text) within 90 minutes then we will want you to call the telus porting department in the next 5 minutes before they close for the evening.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: CANCEL ACCOUNT

softech — Fri, 21 Jan 2022 02:55:07 GMT

@darlicious wrote:
@HALIMACS
Ummm....Im pretty sure pm is the new provider.

Honest, i was wondering which way the porting going, too.. i just taking a chance.. lol

Re: CANCEL ACCOUNT

HALIMACS — Fri, 21 Jan 2022 03:12:26 GMT

Ummm, ok @darlicious

Did i specify PM wasn't?

My response was as equally nondescript as the OP

Re: CANCEL ACCOUNT

darlicious — Fri, 21 Jan 2022 03:34:43 GMT

@HALIMACS

Lol....since the OP already seemed to be expressing their frustration at pm your post insinuates they take their frustration out on the new providers customer service so unless you wanted them to unleash on us your intent was clear.

Of course if this is an issue then may I suggest you use the link below and explain in detail your issue to the CSA....

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: CANCEL ACCOUNT

BKNS27 — Fri, 21 Jan 2022 04:09:27 GMT

@Don511

If you didn’t complete your porting. Your phone number is still with your old carrier.

Re: CANCEL ACCOUNT

HALIMACS — Fri, 21 Jan 2022 11:14:24 GMT

@darlicious 🙄