topic Email unknown in Get Support

Email unknown

afarrell87 — Thu, 20 Jan 2022 21:50:43 GMT

I do not remember the email address used for my self-service account. How can i get this info?

Re: Email unknown

0PX9O4 — Thu, 20 Jan 2022 21:51:42 GMT

@afarrell87

Please send a private message to CS_Agent with your account details so they can look this up for you.

Re: Email unknown

darlicious — Thu, 20 Jan 2022 21:52:47 GMT

@afarrell87

Try putting public mobile in your search feature of all of the email addresses you have access to.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Email unknown

Yummy — Thu, 20 Jan 2022 21:57:50 GMT

You will have to contact CSA. Get ready to provide bunch of personal info when asked to authenticate your identity.

Send them private message as per link provided in another post. Response time is 1-2 hours or less (if they like you 😋).

Re: Email unknown

hTideGnow — Thu, 20 Jan 2022 21:58:55 GMT

HI @afarrell87

You can try to use Forgot Password link and guess the email you might have used. If you got the correct one, it will move to Step 2 , but you still need to answer a security question after

if you are really unable to reset it that way., open ticket with PM using Chatbot

click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Email unknown

computergeek541 — Thu, 20 Jan 2022 22:30:39 GMT

Re: Email unknown

esjliv — Fri, 21 Jan 2022 00:42:25 GMT

@afarrell87 wrote:
I do not remember the email address used for my self-service account. How can i get this info?

@afarrell87 - How many options could there be?

Do you know if you even registered for a Self Serve account? You may not have i you activated in-store or with CCS.

To register for an account (if you are a current customer) you can sign up here: https://selfserve.publicmobile.ca/self-registration/