topic Re: texts in Get Support

texts

denis2 — Fri, 21 Jan 2022 02:10:06 GMT

why is it that sometimes I receive my texts hours later or even the next day when i text with my wife or sister who also has Public Mobile

Re: texts

0PX9O4 — Thu, 20 Jan 2022 20:49:34 GMT

@denis2

That's unusual, and the most likely culprit is poor network coverage. I would suggest you report this to PM so they can investigate the network in that area.

To do so, please send a private message to CS_Agent with your account details.

Re: texts

softech — Thu, 20 Jan 2022 20:50:34 GMT

@denis2 Any chance they are sent to you as MMS which need Mobile data ? or using iMessage/RCS which need either mobile data or Wifi?

Re: texts

denis2 — Thu, 20 Jan 2022 20:53:55 GMT

Wow, you just lost me , I just use the text icon on my phone,

Re: texts

Yummy — Thu, 20 Jan 2022 22:19:02 GMT

SMS usually arrives within seconds. If there is significant delay, most likely network is overwhelmed or there are some issues with cell towers.

Remember: to send/receive MMS you have to have DATA on. It will not use your data allowance but it has to be on.

Re: texts

darlicious — Fri, 21 Jan 2022 00:10:57 GMT

@denis2

Try these troubleshooting tips to see if it fixes your issue as its unlikely a CSA can fix the issue from the network side.

Reboot your phone.
Toggle airplane mode on/off.
Clear your messaging app's cache.
Reset your network settings.

Test after each tip by sending a text message to see which one fixes the issue. Report back your results.

Edit:

The problem you are experiencing is likely a poor connection to the network. Airplane mode should do the trick but starting with the simplest troubleshooting tip is always best.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: texts

esjliv — Fri, 21 Jan 2022 01:03:50 GMT

@denis2 wrote:
why is it that sometimes I receive my texts hours later or even the next day when i text with my wife or sister who also has Public Mobile

@denis2 - Are you or your wife, sister Android users?

Chat Feature may be enabled on the devices, and have some nice features, but only work best when you and/or your recipient have data on or in wifi.

So, if you have this on, I would suggest turning it off and see if that improves things.

Disable your Chat Features:

Open Messages
Tap More options > Settings > Chat features
Turn Enable chat features off